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Hello!.
Please your kind help with the following issue:
Even though the Case is in State: Resolved, the SLA is shown as: "Nearing Non Compliance", and the timer keeps running. This is NOT daily, but happens every week in "some" cases. The SLA is "succeded" when the Case is "Resolved", so the correct state shoud be "Succeded".
The Company uses: Dynamics CRM. 2016.
Thanks in advanced.
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