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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Tax Line Stuck after R...
Small and medium business | Business Central, N...
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Tax Line Stuck after Receiving and Invoicing has been done

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Posted on by CY-14081809-0 2
PO has been received and Tax / Freight assigned Fully. Accounts Payable comes in to Invoice on this PO. The PO should now be closed out - BUT.... the Tax Line  - Type "Charge (Item)" is now still remaining on the PO and has moved the 1 Qty. To Invoice to the Column Qty. to Assign and has made the 0 red.  
 
I have tried to go back into Vendor Ledger Entries to Correct the Invoice posted so that it returns on the PO - BUT... it now is giving us an error that says "You cannot cancel this posted purchase invoice because item SH10001 TT GEO LTE SU - 30 DAY has already been fully or partially Returned"
 
What does this mean? How can we get it so we can Cancel this Invoice and push/force to show back up Un-Received on the Original PO?
Error Message.pdf
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  • Suggested answer
    Sohail Ahmed Profile Picture
    Sohail Ahmed 10,958 Super User 2025 Season 2 on at
    Tax Line Stuck after Receiving and Invoicing has been done

    This happens because Charge (Item) lines behave differently from regular item lines – once you’ve received/invoiced the PO, the system moves the Qty. to Invoice into Qty. to Assign if the charge was not fully assigned at the time of posting. That’s why you’re now seeing it stuck and the PO won’t close.

     

    The error when trying to cancel is due to the fact that one of the related items has already been returned, so BC is blocking the invoice cancellation.

     

    At this point, you can’t “push” it back to an open PO by correction. You’ll need to:

     
    • Create a new purchase invoice for the unassigned charge (and assign it properly to the items), or
    • Work with your partner/developer to clean up the stuck charge line if it’s blocking processes.
     

    Unfortunately, BC doesn’t allow reopening the original PO once charge assignment has gone out of sync with the posted invoice/returns.

     

    👉 My suggestion: raise this with your Microsoft partner so they can either guide you through reassigning the charge or fix the record issue if it’s a system bug.

     

    ✅ Mark this answer as verified if it helps you

  • Suggested answer
    DAnny3211 Profile Picture
    DAnny3211 11,201 on at
    Tax Line Stuck after Receiving and Invoicing has been done

    Hi C7A140B180-0,

     

    The issue you're facing with the Charge (Item) line remaining on the PO after receiving and invoicing is a known challenge in Business Central, especially when dealing with freight or tax charges that are linked to item lines.

     

    Here are a few suggestions to help resolve it:

     

    1. Check the Charge Assignment Entries:

      Go to the Item Charge Assignment page and verify how the charge was distributed. If the charge was incorrectly assigned or partially applied, it may leave residual quantities that prevent the PO from closing.


    2. Review the Purchase Invoice Posting:

      If the invoice was posted with incorrect charge distribution, you may need to reverse it. However, as the error message suggests, if the item has been returned, cancellation may not be allowed. In this case:

       

      • Consider creating a credit memo to reverse the charge.

      • Then reapply the correct charge via a new invoice or adjustment.

    3. Manual Cleanup via Journal Entries:

      If the system won’t allow reversal through standard processes, you might need to manually adjust the entries using General Journals or Purchase Return Orders, depending on how the charge was applied.


    4. Custom Extension or SQL Cleanup (Advanced):

      In rare cases, resolving this may require developer assistance to clean up stuck records via AL or SQL—especially if the PO is stuck in an inconsistent state.



      5.  
     

    This kind of issue often arises when item charges are applied after partial receipts or returns, so reviewing the full transaction history and charge assignments is key.

     

    Thanks and best regards,

    Daniele

    Note: This response was prepared with support from Copilot to ensure clarity and completeness.

  • Suggested answer
    CC-17081322-0 Profile Picture
    CC-17081322-0 32 on at
    Tax Line Stuck after Receiving and Invoicing has been done
    Hi!
     
    Good day to you!
     
    re: error message that says "You cannot cancel this posted purchase invoice because item SH10001 TT GEO LTE SU - 30 DAY has already been fully or partially Returned"
    -it appears that you were trying to Cancel the Posted Purchase Invoice, for which the Item mentioned has been fully or partially Returned, so, BC does not allow it anymore. To validate the purchase return for the affected Item, you can check it from the Item Ledger Entries.
     
    To Undo a Purchase Receipt, please refer to this article: (this is applicable when PO has not been invoiced)
    https://learn.microsoft.com/en-us/dynamics365/business-central/finance-how-reverse-journal-posting
     
    To Correct or Cancel Unpaid Purchase Invoices, you may refer to this article:
    https://learn.microsoft.com/en-us/dynamics365/business-central/purchasing-how-correct-cancel-unpaid-purchase-invoices
     
    If the Purchase Invoice has been paid, you may refer to the following article to process purchase returns via Purchase Return Order OR Purchase Credit Memo:
    https://learn.microsoft.com/en-us/dynamics365/business-central/purchasing-how-process-purchase-returns-cancellations
     
    Let me know if you have any questions.
     
    All the best,
    Cecilene
     

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