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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / 'Mark as Complete&...
Microsoft Dynamics CRM (Archived)

'Mark as Complete' on Activties not updating

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Posted on by Digesh 65

Hi all,

I'm trying to update our appointments to 'Mark as Complete' - however i'm reciveing "Business Process Error - Cannot Find Record to be Updated".

Can anyone help me find a solution?

Thanks,

Digesh

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  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    This error comes when Activity is already completed. Refresh the page and check what is the current status of record before Clicking on Mark as Complete

  • Digesh Profile Picture
    Digesh 65 on at

    Hi Saad,

    Thanks for you reply. I've tried the above, still no joy. Here is the 'Log file' (not sure if this help?) I can however Close the Appointment and select 'Cancelled'.. i have checked all the secrurity roles and everything seems fine (i think)..

    Thanks,

    <s:Envelope xmlns:s="schemas.xmlsoap.org/.../&quot;><s:Body><s:Fault><faultcode>s:Client</faultcode><faultstring xml:lang="en-US">Cannot find record to be updated</faultstring><detail><OrganizationServiceFault xmlns="schemas.microsoft.com/.../Contracts&quot; xmlns:i="www.w3.org/.../XMLSchema-instance&quot;><ErrorCode>-2147220891</ErrorCode><ErrorDetails xmlns:a="schemas.datacontract.org/.../System.Collections.Generic&quot;><KeyValuePairOfstringanyType><a:key>OperationStatus</a:key><a:value xmlns:b="www.w3.org/.../XMLSchema&quot; i:type="b:int">0</a:value></KeyValuePairOfstringanyType><KeyValuePairOfstringanyType><a:key>SubErrorCode</a:key><a:value xmlns:b="www.w3.org/.../XMLSchema&quot; i:type="b:int">-2146233088</a:value></KeyValuePairOfstringanyType></ErrorDetails><Message>Cannot find record to be updated</Message><Timestamp>2017-01-17T11:58:06.9434039Z</Timestamp><ExceptionSource i:nil="true"/><InnerFault><ErrorCode>-2147220891</ErrorCode><ErrorDetails xmlns:a="schemas.datacontract.org/.../System.Collections.Generic&quot;><KeyValuePairOfstringanyType><a:key>OperationStatus</a:key><a:value xmlns:b="www.w3.org/.../XMLSchema&quot; i:type="b:int">0</a:value></KeyValuePairOfstringanyType><KeyValuePairOfstringanyType><a:key>SubErrorCode</a:key><a:value xmlns:b="www.w3.org/.../XMLSchema&quot; i:type="b:int">-2146233088</a:value></KeyValuePairOfstringanyType></ErrorDetails><Message>Cannot find record to be updated</Message><Timestamp>2017-01-17T11:58:06.9434039Z</Timestamp><ExceptionSource i:nil="true"/><InnerFault><ErrorCode>-2147220891</ErrorCode><ErrorDetails xmlns:a="schemas.datacontract.org/.../System.Collections.Generic&quot;><KeyValuePairOfstringanyType><a:key>OperationStatus</a:key><a:value xmlns:b="www.w3.org/.../XMLSchema&quot; i:type="b:int">0</a:value></KeyValuePairOfstringanyType><KeyValuePairOfstringanyType><a:key>SubErrorCode</a:key><a:value xmlns:b="www.w3.org/.../XMLSchema&quot; i:type="b:int">-2146233088</a:value></KeyValuePairOfstringanyType></ErrorDetails><Message>Cannot find record to be updated</Message><Timestamp>2017-01-17T11:58:06.9434039Z</Timestamp><ExceptionSource i:nil="true"/><InnerFault i:nil="true"/><OriginalException i:nil="true"/><TraceText i:nil="true"/></InnerFault><OriginalException i:nil="true"/><TraceText i:nil="true"/></InnerFault><OriginalException i:nil="true"/><TraceText>

    [Microsoft.Crm.ObjectModel: Microsoft.Crm.ObjectModel.SyncWorkflowExecutionPlugin]

    [dcd8ef57-27bd-e611-80f3-c4346bad81dc: ]

    Starting sync workflow 'Test', Id: d4d8ef57-27bd-e611-80f3-c4346bad81dc

    Entering ConditionStep1_step:

    Entering UpdateStep3_step:

    Sync workflow 'Test' terminated with error 'Cannot find record to be updated'

    </TraceText></OrganizationServiceFault></detail></s:Fault></s:Body></s:Envelope>

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    It looks like there is a workflow named test which is throwing the error. Please deactivate the workflow and try again.

  • Digesh Profile Picture
    Digesh 65 on at

    Perfect - thanks Saad, all seems to be working now! Much apprecicated.

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