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We are working with a customer who has the need for a change order, reflecting the return of a sales item, and the purchase of a placement item. The customer would like the entire transaction to take place onto one document. Is this possible for someone who is currently using GP 10.0 version, or can this be done on the next version: GP 2010? Thanks for any suggestions.
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If they are using Returns Management, yes, the process is called Advance Cross-Ship, where a replacement is shipped either before or simultaneously with the return of an item. Otherwise, there is no way to accomplish this in Sales Order Processing. Invoices and Returns are separate document types in SOP.
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