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Emails stuck in 'Pending Send Stage'

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Posted on by Manish R Sharma

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Hi,

I am facing a weird issue. I have an enabled mailbox that is approved and synchronised. I am trying to send an email using a workflow.

If I send the email using 'Send Email' step, there are no issues. The email is delivered correctly.

However, if I use the 'Create Record' (email) and change status to 'Pending Send', the email stays in 'Pending send'. I am setting 'No. of Delivery Attempts' to 0 (also tried 1), but nothing happens. The email stays in 'Pending Send' status.

Can anyone guide me what I might be doing wrong here?

Thanks

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a33ik 84,331 Most Valuable Professional on at

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RE: Emails stuck in 'Pending Send Stage'

Take a quick look here:

crmtipoftheday.com/.../
a33ik 84,331 Most Valuable Professional on at

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RE: Emails stuck in 'Pending Send Stage'

I trust you. I'm telling you what you should do to make it work.
Manish R Sharma 175 on at

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RE: Emails stuck in 'Pending Send Stage'

I have other environments where setting status to 'Pending Send' works fine.
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a33ik 84,331 Most Valuable Professional on at

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RE: Emails stuck in 'Pending Send Stage'

Hello,

In order to send an email changing the status won't help. You will have to use SendEmail message - carldesouza.com/.../