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hi,
how to solve the problem about the message below ?
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If you download log file then it will give you more details about error..
Hi Ammar,
If you want for this type of error message you can create a new Support Case to verify the traces that you got when you run this action.
Best Regards,
As you are using on premise, you should be able to track this using tracing or log file, Check this how to enable tracing in CRM: support.microsoft.com/.../907490 you can also use tool for this check in codeplex.
you can also share log here for inquiry
Thanks
the error message:
<Message>Delivery method for mailbox associated with a queue cannot be outlook client.</Message>
So that means that the email address you've got set up has a delivery method of Outlook when it need to be Email router/Server Sync or Forward Mailbox for Queues.
Just change the delivery method of the mailbox and it will be fine.
From the error and the screenshot above it seems that you are using Server Side Sync for sending/receiving e-mails for CRM.
When Microsoft Dynamics CRM is set up, a mailbox record is created for each user and queue in the organization. These mailbox records are associated to an email server profile that defines the settings forconnecting to the email server. Server-side synchronization uses this information to process email for all associated mailboxes.
You can refer https://technet.microsoft.com/en-us/library/dn832108.aspx
Hope this helps.
Regards,
Bilal
Microsoft Dynamicsâ„¢ CRM Support Engineer
"Please mark my answer as verified if you found it helpful"
dear Ammar Zaied
To be sure check if any queue has a mailbox configured, Queues cannot have Outlook as email delivery method,.
In the mail box set the regarding as user,change Incoming/Outgoing email to 'CRM for outlook'.
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