Skip to main content
Dynamics 365 general forum
Suggested answer

Service Entity not showing in UCI

editSubscribe (0) ShareShare
ReportReport
Posted on by 5

Hi,

I have added Service entity in the model driven app. However when I open the UCI the service entity is not appearing.

I also added lookups to service entity on one of my entity form. The lookup field becomes grayed out and when you tab through the form this field is skipped over.  If I return to the legacy version the field works as it should.

Can anyone experiencing this help me with this issue.

pastedimage1575397466333v1.png

Attachments
  • Suggested answer
    Henry J. Profile Picture
    Henry J. 5,235 on at
    RE: Service Entity not showing in UCI

    Hello,

    My understanding is that the Service entity was part of Service Scheduling, and Service Scheduling has been announced as deprecated last year:
    https://docs.microsoft.com/en-us/power-platform/important-changes-coming#service-scheduling-in-dynamics-365-customer-service-is-deprecated
    Hence why it is no longer available in the Unified Interface.

    You can consider using Universal Resource Scheduling instead of Service Scheduling:
    https://docs.microsoft.com/en-us/dynamics365/common-scheduler/schedule-anything-with-universal-resource-scheduling

    That being said, can you double check by opening a support request? https://admin.powerplatform.microsoft.com/support

    Henry

Helpful resources

Quick Links

New Blog Features Released!

Check out the new community blog features for viewers and authors…

Setting Up Knowledge Sources for Copilot…

Look at how configuring a comprehensive knowledge base is crucial…

Demystifying Copilot with Georg Glantschnig…

Industry experts answer burning questions directly from our amazing Community…

Leaderboard

#1
Andre Arnaud de Calavon Profile Picture

Andre Arnaud de Cal... 283,080 Super User

#2
Martin Dráb Profile Picture

Martin Dráb 222,601 Super User

#3
nmaenpaa Profile Picture

nmaenpaa 101,138

Featured topics

Product updates

Dynamics 365 release plans