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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Service Entity not sho...
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Suggested Answer

Service Entity not showing in UCI

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Posted on by Sharon098765 5

Hi,

I have added Service entity in the model driven app. However when I open the UCI the service entity is not appearing.

I also added lookups to service entity on one of my entity form. The lookup field becomes grayed out and when you tab through the form this field is skipped over.  If I return to the legacy version the field works as it should.

Can anyone experiencing this help me with this issue.

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  • Suggested answer
    Henry J. Profile Picture
    Henry J. 5,237 on at

    Hello,

    My understanding is that the Service entity was part of Service Scheduling, and Service Scheduling has been announced as deprecated last year:
    https://docs.microsoft.com/en-us/power-platform/important-changes-coming#service-scheduling-in-dynamics-365-customer-service-is-deprecated
    Hence why it is no longer available in the Unified Interface.

    You can consider using Universal Resource Scheduling instead of Service Scheduling:
    https://docs.microsoft.com/en-us/dynamics365/common-scheduler/schedule-anything-with-universal-resource-scheduling

    That being said, can you double check by opening a support request? https://admin.powerplatform.microsoft.com/support

    Henry

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