5
Hi,
I have added Service entity in the model driven app. However when I open the UCI the service entity is not appearing.
I also added lookups to service entity on one of my entity form. The lookup field becomes grayed out and when you tab through the form this field is skipped over. If I return to the legacy version the field works as it should.
Can anyone experiencing this help me with this issue.
Hello,
My understanding is that the Service entity was part of Service Scheduling, and Service Scheduling has been announced as deprecated last year:
https://docs.microsoft.com/en-us/power-platform/important-changes-coming#service-scheduling-in-dynamics-365-customer-service-is-deprecated
Hence why it is no longer available in the Unified Interface.
You can consider using Universal Resource Scheduling instead of Service Scheduling:
https://docs.microsoft.com/en-us/dynamics365/common-scheduler/schedule-anything-with-universal-resource-scheduling
That being said, can you double check by opening a support request? https://admin.powerplatform.microsoft.com/support
Henry
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
291,280
Super User 2024 Season 2
#2
Martin Dráb
230,235
Most Valuable Professional
#3
nmaenpaa
101,156
Share
Report
All responses (
Answers (
