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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Service loaners
Small and medium business | Business Central, N...
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Service loaners

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Posted on by LF-16052033-0 526
Hello, 
 
How do loaners work in service management? 
 
Do you need to create the Service item and a service loaner to be used on a service order?
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Dynamics 365 Business Central
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  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 95,329 Super User 2025 Season 2 on at
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    Valentin Castravet Profile Picture
    Valentin Castravet 31,340 Super User 2025 Season 2 on at
    A service item is always required when using service orders. This is because the module is designed to track the service performed on a specific service item. Service loaners are optional. They are used when a customer brings in an item for service and requires a temporary replacement (loaner) during the repair process.
     
    A good analogy is a car repair scenario - when you take your car in for service, the dealer might provide a loaner vehicle while your car is being fixed. However, using loaners is not mandatory; you can process service orders without them.
     
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    Khushbu Rajvi. Profile Picture
    Khushbu Rajvi. 20,275 Super User 2025 Season 2 on at

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