We have a problem with Canadian Payroll and HSBC Direct Deposit
For the past number of years we have submitted payroll under a single Originator ID for multiple companies that used the same Bank Account.
Now the two have split the bank account and in the first company, which uses the default account - created with HSBC - we have no issues.
In the second company, that now uses a new bank account number, same originator ID, the Direct Deposit still fails back to the Default bank account.
We are told by the bank that we need to enter a "D" line - before the "Z" (summary line) that indicates that we are trying to use a different OFFSET Bank account number.
We can not find the entry point for this Offset in the system.
We have entered all the new bank information in the company - we have entered the Direct Deposit bank account in the Checkbook Maintenance, we have enter the bank account number as the Return Account.
When we generate the payroll we get what we expect - the account seems to be there, but there is NO D LINE generated.
Where is the D LINE created - how is it controlled.
We have 100 employees that are not getting paid with a solution - the bank will not support this, as we are not using their software, go figure.
Bill Campbell
Director, Operations
MIS Management Information Solutions
billc.edmonton via Skype
