Not able to set personalization in web client BC 14

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Posted on by Community Member

When I click Personalization icon from the Sales Processor Role Center in Web Client, I get this error: Personalization could not be enabled due to technical issues. Try again later or contact your system administrator.

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Version: Platform 14.0.29530.0 + Application 29537

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Nilesh Parekh 15 on at

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RE: Not able to set personalization in web client BC 14

Hi

you need to generate symbol reference to completely enable personalization using following command from CMD.

finsql.exe Command=generatesymbolreference, Database="Database Name" ServerName=Server\instance

This process will be started in background so please monitor activity of finsql in Task Manager until the process ends.
Steve Lazanas on at

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RE: Not able to set personalization in web client BC 14

github.com/.../4877
Steve Lazanas on at

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RE: Not able to set personalization in web client BC 14

Hi.

I am having this problem to. Have you been able to resolve it, and if so, how?

Thanks,

Steve
Adam Shilton 460 on at

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RE: Not able to set personalization in web client BC 14

Not something I've seen before although we do continuously see feedback that the personalisation tool is buggy.

Have you tried using the sandbox environment and seeing whether the same thing happens?