CRM Login Redirect

(0) Share

Report

Posted on by Community Member

Hello,

Whenever I log in to CRM, I am taken straight to Settings>Administration or Settings>Business Management. I want to go straight to Sales>Accounts, or Dashboards, or just anything other than Settings! Previously this has worked, but (perhaps since installing the Outlook client - which have since uninstalled?!) it doesn't work.

I've tried changing the Default Pane in Settings (Cog Wheel)>Options, but this has no effect. I tried logging in and out, rebooting, clearing the cache, uninstal/reinstall browser, Chrome, IE etc. Nothing works.

Any help would be much appreciated!

Thanks
Ben

*This post is locked for comments

I have the same question (0)

All responses (3)

Answers (0)

ScottDurow 21 on at

Like (0)

Report

This usually happens when your user is set to be an administrator only account without a valid license. Check your user type and license in the admin portal.

Hope this helps!

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Hi Scott,

Thanks very much for your reply. As far as I can tell, my user role is 'Global Administrator' and the assigned license is 'Microsoft Dynamics CRM Online Professional'. Is this correct in relation to what you mention above? What do I need to change to fix it?

Thanks very much,

Ben

Was this reply helpful? Yes No
Daniel Wikell 2,360 on at

Like (0)

Report

When you have a pending system update for CRM administrators are sent to the Settings screen regardless of default pane settings. Is this the case for your environment?

One more thing I could think of is if you access CRM through a bookmark and the bookmark URL has included the hash-symbol (#) followed by a number at the end of the url.

Was this reply helpful? Yes No