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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Data Encryption key mi...
Small and medium business | Business Central, N...
Suggested Answer

Data Encryption key missing

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Posted on by Community Member

Hi all

I am using a Business Central v.15. 

I have disabled and enabled encryption through code by calling DisableEncryption/EnableEncryption in codeunit "Cryptography Management". 

But now the checkbox for Data Encryption key  is not checked anymore. How can I create a data encryption key?

2019_2D00_11_2D00_11_5F00_13h10_5F00_18.png

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  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at

    Hello,

    At this point, I would first make a backup of the current state of the database before continuing. After that, in OnPrem environments, the keys are typically stored here:
    %programdata%\Microsoft\Microsoft Dynamics NAV\150\Server\Keys

    Are you able to export the current key. 

    We have recently seen an issue where the key was missing and one would just re-import the or a newly generated key which did cause a lot of issues. From CSS perspective, we were unable to find out what the customer / partner did before they went to Microsoft for assistance.

    Maybe if this is production data, I would suggest to file a support request via your D365BC CSP / Dynamics 365 BC partner if you are not one.

    Thanks.

  • Piedmont Profile Picture
    Piedmont 5 on at

    hi Marco

    We have a customer with a similar issue.  "Encryption Enabled" is toggled on, "Encryption Key Exists" is off.

    When we try to Disable Encryption, we get the error:

    Exception of type 'Microsoft.Dynamics.Nav.Types.Exceptions.Encryption.NavEncryptionKeyNotFoundException' was thrown.

    From your previous reply, it looks like we should not re-import the key.  Are you able to share how you resolved your issue?

    Thanks.

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