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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Word Template not usin...
Microsoft Dynamics GP (Archived)

Word Template not using correct version

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Posted on by Richard Wheeler 75,848 Moderator

Using GP 2010 we have setup Word Templates using the Blank Invoice Form and the Blank Historical Invoice form and have assigned them by Customer Class. The problem is when we go to print an historical invoice what prints is the template for the SOP Blank Invoice form. GP appears to have an issue using the correct template. Was this a bug in GP 2010? Would it do any good to look into any tables that hold this information? Should I clear these tables out and start over or is this entirely controlled by code?

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  • serbach Profile Picture
    serbach 571 on at
    RE: Word Template not using correct version

    Richard,

    Does the Blank Invoice Form print properly based on your Customer Class assignments?

    One basic thing to check (I know it's dumb!) but have you selected the Modified historical invoice in the Alternate/Modified Forms and Reports?

    Another basic thing: in Report Template Maintenance, is the report in question selected as the Default?

    Regards,

    Steve Erbach

    WOW  Logistics Company

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,848 Moderator on at
    RE: Word Template not using correct version

    Unfortunately, the modified versions are set to be used. The SOP Blank History Form is set to be the default template. What it is trying to use is the first template in the list. If we do not use the templates all the correct versions print. It appears that simply the wrong template is being chosen.

  • serbach Profile Picture
    serbach 571 on at
    RE: Word Template not using correct version

    Richard,

    I'm having trouble picturing this. Could you post a screen shot of the list of templates?

    Regards,

    Steve Erbach

    WOW Logistics Company

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,848 Moderator on at
    RE: Word Template not using correct version

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,848 Moderator on at
    RE: Word Template not using correct version

    [quote user="Richard E Wheeler"]

    Using GP 2010 we have setup Word Templates using the Blank Invoice Form and the Blank Historical Invoice form and have assigned them by Customer Class. The problem is when we go to print an historical invoice what prints is the template for the SOP Blank Invoice form. GP appears to have an issue using the correct template. Was this a bug in GP 2010? Would it do any good to look into any tables that hold this information? Should I clear these tables out and start over or is this entirely controlled by code?

    [/quote]

  • serbach Profile Picture
    serbach 571 on at
    RE: Word Template not using correct version

    Richard,

    Ah! You have a Braille GP interface! Very cool! I just don't know Braille!

    Regards,

    Steve Erbach

    WOW Logistics Company

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,848 Moderator on at
    RE: Word Template not using correct version

    I give up trying to insert a picture. I have tried to insert the lowest resolution I can and all it says is "An error occurred while trying to post,"

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,848 Moderator on at
    RE: Word Template not using correct version

    Take me back to the good old days of DBase II and DOS. Life was simpler then.

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,848 Moderator on at
    RE: Word Template not using correct version

    Since I cannot post the picture all I can tell you is we have two class of customers and we want to be able to print templates for both posted and unposted invoices. We have four templates one for each class and status. When we go to print the historical version it keeps using the unposted version.

  • serbach Profile Picture
    serbach 571 on at
    RE: Word Template not using correct version

    Yes!! My first app was in dBASE II!

    I can hear Mary Hopkin singing "Those Were the Days"!

    I thought that you could attach a file to a post here... no?

    Regards,

    Steve Erbach

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