Hi,
We have a user who is experiencing extreme slowness for any task attempted while using Great Plains. Once they attempt to sign in, it will take about 8 minutes for it to do so. The window will show as a blank white screen, with nothing displayed until it eventually loads. The same can be said when attempting to navigate to any other part of the program that requires the window to reload.
Other users do not have this issue at all, and are all configured similarly. We had already created a new account for the user in question, as this had happened to them before. It worked fine up until recently, when it began having the slowness issues again. We suspect it may be a setting that the user is unknowingly applying that is causing this. We had compared the profiles of their old account, when it began running slow, to the new one we created and everything appeared to be configured the same. When we attempt to sign in as this user on a different computer that runs fine, the slowness issue still occurs.
One solution that we found for related issues was to go to User Preferences --> AutoComplete --> Remove Entries (clear cache) for the user, but this did not seem to improve the performance.
www.timwappat.info/.../Dynamics-GP-slow-to-open-forms-other-users-ok
Is it possible to set a user account back to the default settings? Did not seem to find anything regarding this when searching other posts/articles. Or is there anything else we could try to help with this? Any help would be greatly appreciated.
Thank you!
Joe
