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Finance | Project Operations, Human Resources, ...
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AX Enterprise portal error log

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Posted on by 5

Hi All,

In AX 2012 Environment, We are seeing below error related to EP Portal for every 1 or 2 mins in event viewer
AX version details below:
Application version - 6.3.6000.151
Kernel version - 6.3.6000.8149

Event viewer error below on source “Microsoft Dynamics AX Enterprise Portal”.

“An unexpected error has occurred.


The period is not valid

System.ArgumentException
at Microsoft.Dynamics.Framework.Portal.UI.WebControls.WebParts.TimePeriodsHelper.Microsoft.Dynamics.Framework.Portal.UI.WebControls.WebParts.ITimePeriodsHelper.IsCurrentTimePeriod(String timePeriodsName)
at Microsoft.Dynamics.Framework.Portal.UI.WebControls.WebParts.IndicatorMdxQueryBuilder..ctor(Indicator indicator, String company, String currencyCode, List`1 filterProviders, ITimePeriodsHelper timePeriodsHelper)
at Microsoft.Dynamics.Framework.Portal.UI.WebControls.WebParts.CubeHelper.GetMdx(Indicator indicator, String company, String currencyCode, ISession session, List`1 filterProviders, Boolean& isTimePeriodQuery)
at Microsoft.Dynamics.Framework.Portal.UI.WebControls.WebParts.BusinessOverviewWebPart.CreateRow(Indicator indicator, Int32 indicatorIndex, String company, String currencyCode, String currencySymbol, String cssClass, NumberFormatInfo numInfo)”

Could someone provide any suggestions, on how to resolve this error.

I have the same question (0)
  • André Arnaud de Calavon Profile Picture
    303,730 Super User 2026 Season 1 on at

    Hi Teja,

    Can you tell if you have customizations or a partner solution installed in your environment? Is the error coming 24 hours a day or only during business hours?

  • Teja Sri Profile Picture
    5 on at

    Hi Andre,

    Yes, we have customizations in the environment. And the error is coming at irregular intervals throughout the day.

  • André Arnaud de Calavon Profile Picture
    303,730 Super User 2026 Season 1 on at

    Hi Teja,

    Can you review the customizations if they can be related to this error?

  • Suggested answer
    Obed Miranda Picado Profile Picture
    Microsoft Employee on at

    Hello Teja, I would open a support incident with Microsoft to determinate what is causing that error.

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