Copilot setup problem: "Your admin is getting Copilot set up. Come back later." message in Copilot

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Posted on by IrenJu

I followed all the steps described in the documentation: https://learn.microsoft.com/en-us/dynamics365/customer-service/configure-copilot-features.

But in the Copilot window I see the message "Your admin is getting Copilot set up. Come back later." and already passed more than 24 hours.

Currently only the "Case summary" Copilot functionality works for me.

Also to set up Copilot I`m using a trial environment. Can it be the reason for this issue?

Maybe someone also faced this issue and can suggest what I missed?

I would be very grateful for any help or suggestion.

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Neeraj.Sharma 1,587 on at

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Copilot setup problem: "Your admin is getting Copilot set up. Come back later." message in Copilot

I faced same issue.

Only solution is wait for 48 Hours after enable .

I also recorded a video for same few weeks back , you may refer

https://www.youtube.com/watch?v=e2QfgkjyEXg

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Community member 2 on at

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Copilot setup problem: "Your admin is getting Copilot set up. Come back later." message in Copilot

could someone solve this issue?

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ehalsey 5 on at

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Copilot setup problem: "Your admin is getting Copilot set up. Come back later." message in Copilot

Having the same issue. I haven't tried opening a ticket yet. Wondering if MS will help given it is in preview and according to the agreement they will not support it.

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PerezAguiar Microsoft Employee on at

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Copilot setup problem: "Your admin is getting Copilot set up. Come back later." message in Copilot

Hey.

ON this particular scenario, you should open a Support Request to Microsoft to investigate the underlying cause and get an appropriate solution,.

Regards

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ehalsey 5 on at

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Copilot setup problem: "Your admin is getting Copilot set up. Come back later." message in Copilot

I am seeing the same in both paid and trial environments.

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Veena Ravindran on at

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Copilot setup problem: "Your admin is getting Copilot set up. Come back later." message in Copilot

Hi - Even I am facing the same issue. Do it resolve for you? I am on a trial instance as well.

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