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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Copilot setup problem:...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Copilot setup problem: "Your admin is getting Copilot set up. Come back later." message in Copilot

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Posted on by IrenJu 14

I followed all the steps described in the documentation: https://learn.microsoft.com/en-us/dynamics365/customer-service/configure-copilot-features.

But in the Copilot window I see the message "Your admin is getting Copilot set up. Come back later." and already passed more than 24 hours.

Currently only the "Case summary" Copilot functionality works for me.

Also to set up Copilot I`m using a trial environment. Can it be the reason for this issue?

Maybe someone also faced this issue and can suggest what I missed?

I would be very grateful for any help or suggestion.

I have the same question (0)
  • Veena Ravindran Profile Picture
    Veena Ravindran on at
    Hi - Even I am facing the same issue. Do it resolve for you? I am on a trial instance as well.
  • ehalsey Profile Picture
    ehalsey 5 on at
    I am seeing the same in both paid and trial environments.
  • Suggested answer
    PerezAguiar Profile Picture
    PerezAguiar Microsoft Employee on at
    Hey.
     
    ON this particular scenario, you should open a Support Request to Microsoft to investigate the underlying cause and get an appropriate solution,.
     
    Regards
  • ehalsey Profile Picture
    ehalsey 5 on at
    Having the same issue.  I haven't tried opening a ticket yet. Wondering if MS will help given it is in preview and according to the agreement they will not support it. 
  • Community member Profile Picture
    Community member 2 on at
    could someone solve this issue?
  • Neeraj.Sharma Profile Picture
    Neeraj.Sharma 1,587 on at
    I faced same issue.
    Only solution is wait for 48 Hours after enable . 
    I also recorded a video for same few weeks back , you may refer

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