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Microsoft Dynamics CRM (Archived)

Activity Wall Emails not Expanding?

Posted on by Microsoft Employee

Hi All,

Encountered an issue today where incoming emails on the activity wall will not expand? They just flash momentarily and will not expand to show full body of email. Clicking "open this activity" is the only way you can access the full email. Does anyone have a fix for this?

Many thanks in advance.

*This post is locked for comments

  • Helio  Ferreira Profile Picture
    Helio Ferreira 90 on at
    RE: Activity Wall Emails not Expanding?

    Hi,  this problem is expected to be fixed in a minor update during this  month(August).  affecting 

    Microsoft Dynamics 365 Version 1612 (8.2.1.341) (DB 8.2.1.341) online 
  • LucaV Profile Picture
    LucaV 2 on at
    RE: Activity Wall Emails not Expanding?

    For us, it's both with Chrome and IE (maybe you still have old version cached in IE). Very frustrating, but Microsoft support just said they will fix it next update.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Activity Wall Emails not Expanding?

    I am experiencing this bug as well and its really frustrating.

    Seems to be only with Google Chrome, with IE its expanding, but i get some not responding errors after it.

    Any update on this situation?

    Otherwise i will send this in to support as well next week.  

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Activity Wall Emails not Expanding?

    Microsoft support repsonded on 26/07/2017:

    "...this is a recently discovered issue and it’s been addressed to our product team. It would be getting fixed in the upcoming updates."

    Looks like we just need to wait it out.

  • ashlega Profile Picture
    ashlega 34,475 on at
    RE: Activity Wall Emails not Expanding?

    Same here..

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Activity Wall Emails not Expanding?

    Glad to hear I'm not the only one. I have just raised a service request with Microsoft. If I hear anything I'll update here.

  • LucaV Profile Picture
    LucaV 2 on at
    RE: Activity Wall Emails not Expanding?

    Hi Aaron_360, I am currently experiencing the same issue on one of our Dynamics 365 instances after a Microsoft update. I was in fact searching here to see if it affected other people, as that component cannot be customized. It looks like it needs to be reported to Microsoft.

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