Cant see the RTC after Installing BC14 in my local pc(Windows 11 pro)

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Posted on by Mahesh U

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Hi All,

I have installed BC14 CU14 in my local pc. But I cant able to see the RTC after installation.

Operating System: Windows 11 pro.

Does any one aware what might be the issue

Regards,

Mahesh U.

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Abdullah Zafar 85 on at

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RE: Cant see the RTC after Installing BC14 in my local pc(Windows 11 pro)

Hi,
I was facing the same issue with NAV, I had different instances of Navision 2016,2017,2018, they were working fine in Windows 10, but when I upgraded my windows then it stopped working, I tried different workaround but it didn't work, Lastly, I updated my office 365, through online repair and it started working.
Mahesh U 425 on at

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RE: Cant see the RTC after Installing BC14 in my local pc(Windows 11 pro)

Hi Nitin,

The problem is resolved now with the Inge suggestion. Anyhow thanks for the suggestion.

Regards,

Mahesh U.
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Nitin Verma 21,025 Moderator on at

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RE: Cant see the RTC after Installing BC14 in my local pc(Windows 11 pro)

Please check if have corrected setup files with you. and try to install it again through repair or Add remove section from Setup.
Mahesh U 425 on at

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RE: Cant see the RTC after Installing BC14 in my local pc(Windows 11 pro)

Hi Inge,

Thanks for the suggestion, I have copied the nav client files from dvd and placed in the program files folder then tried to run the client then got below error.

Then followed the below link to solve the above issue.

Copied the clientusersettings file to users folder then I am able to open the client.

Thank you all. Thanks for your help.

Regards,

Mahesh U.
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YUN ZHU 70,099 Super User 2024 Season 2 on at

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RE: Cant see the RTC after Installing BC14 in my local pc(Windows 11 pro)

Hi, this looks like the RTC was not selected during installation, so run the installation package again and click Repair.

Hope this helps as well.

Thanks.

ZHU
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divyeshchitte 950 on at

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RE: Cant see the RTC after Installing BC14 in my local pc(Windows 11 pro)

Kindly Select proper installation option while installing BC14.

Select RTC client while doing installation
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Inge M. Bruvik 32,744 Moderator on at

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RE: Cant see the RTC after Installing BC14 in my local pc(Windows 11 pro)

Very strange. I assume you have made sure to mark that you want the client installed during your install attempts?

You can try to copy the file from the client folder on the installation DVD.

That should work for the RTC client. The client does not use any registry entries or any of that good stuff. So a copy deployment of the client should work.
Mahesh U 425 on at

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RE: Cant see the RTC after Installing BC14 in my local pc(Windows 11 pro)

Hi Inge,

I have checked in my programfiles folder as well there it is showing as a config file but not like an app. See below image

Regards,

Mahesh
Mahesh U 425 on at

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RE: Cant see the RTC after Installing BC14 in my local pc(Windows 11 pro)

Hi Nitin,

Thanks for the reply, I dont see rtc app after installation.

Though I did the installation multiple times still cant see the rtc app.

Regards,

Mahesh U.
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Inge M. Bruvik 32,744 Moderator on at

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RE: Cant see the RTC after Installing BC14 in my local pc(Windows 11 pro)

Maybe it is just your desktop shortcut that is missing.

Have you checked in your programfiles folders?