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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Planned Cross Docking ...
Supply chain | Supply Chain Management, Commerce
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Planned Cross Docking Make-To-Order (Production Order): Cannot get it to work

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Posted on by Isha 265

I have configured the Planned Cross docking features word for word according to Microsoft's instructions.

  1. WHS enabled warehouse
  2. WHS enabled item
  3. Work template (Cross docking)
  4. Work class (Cross docking)
  5. Location directive (Cross docking)
  6. Cross docking template with correct demand release policy
  7. Sales Order is marked against a production order

I created a scenario where two Sales Order lines are marked against different production orders, and another line is reserved against physical inventory.

Three sales lines in total

Based on my understanding of the feature, a load and shipment should be created and it should have all 3 lines, and work should be created for only one line.

I release the sales order to the warehouse and it just laughs at me. No load lines are created for the lines marked against production orders,  no planned cross docking lines.

What could be missing?

Cross-docking-templates.png

I have the same question (0)
  • Verified answer
    AliceBarendregt Profile Picture
    AliceBarendregt 1,470 on at
    RE: Planned Cross Docking Make-To-Order (Production Order): Cannot get it to work

    Hi Isha, 

    As soon as you select at supply receipt as the demand release policy all other fields on the page become unavailable. Likewise, you can’t define any supply sources. This behavior because cross-docking that uses the auto-release shipment feature supports only production orders as supply sources, and it requires that a marking exists between sales orders and production orders. If you select “Before supply receipt” as the demand release policy, the fields on the planning and supply sources tabs are available and can be edited. Moreover, with the latter policy, the behavior will behave as the planned cross-docking feature. 

    Hence, in case you want to use planned cross-docking:

    • Update you release policy
    • Define a production order as supply source via you cross-docking template

    Example when everything has been configured correctly:

    pastedimage1595403308464v1.png

    pastedimage1595403315185v2.png

  • Isha Profile Picture
    Isha 265 on at
    RE: Planned Cross Docking Make-To-Order (Production Order): Cannot get it to work

    Hi Alice,

    Thank you for your prompt reply. I had what I believe to be those settings in place "Before supply receipt" and I deleted that template. I saw your post and tried it again. It works! I'm elated!

    Update: I am running into an issue. See the next post.

    Cross-docking-templates_2D00_Production_2D00_CORRECT.png

  • Isha Profile Picture
    Isha 265 on at
    RE: Planned Cross Docking Make-To-Order (Production Order): Cannot get it to work

    Hi Alice,

    I appreciate your help with getting the load to build automatically. I am now running up an expected error when trying to complete the RAF process from the mobile device emulator. This error only applies to the lines where cross docking are involved. I have no such

    It appears that while the RAF process is trying to register the inventory and RAF the order, perhaps the system is trying to create the cross docking work, and is trying to change the reservation of the same inventory.

    Usually work will have a reservation against the same inventory while there is a standard reservation against the order LOT ID. However for some reason there is a conflict when the cross docking logic is introduced.

    I am running environment 10.0.10 (10.0.420.10007).

    This is the error that is displaying for the lines for which there is a cross docking requirement.

    -------------------------------------------

    Production - Report as finished
    Production: 000422
    Posting - Report as finished journal
    Journal: A000266
    Voucher: RAFV-001001
    Line number: 1.00
    Item number: 000003
    Reservations cannot be removed because there is work created which relies on the reservations.

    RAF_2D00_Error_2D00_PhysicalReserved.png

    Document LOT Status Issue Status Receipt Reference LOT
    Sales Order USA-494063 Reserved ordered   USA-494064
    Production Order USA-494064   Ordered USA-494063
    Load USA-494063      
    Work  ---      

    At RAF and registration, the Sales Order status Issue will change to 'Reserved Physical' and the Production Order status Receipt will change to 'Received'.

    What could be happening at RAF to the Finished Good Put Away work creation process? Is that work being bypassed? My guess is that FG Putaway work is bypassed or created and canceled, and the Cross Docking work is created with a dependency on the Sales Order/Load Lot ID's 'Reserved Physical' inventory.

    What is trying to remove the reservation "Reserved Physical" from the Sales Order's lot (?) in order to create the work for cross docking? How is this different from normal warehouse management work creation mechanism that already works with physically reserved inventory?

  • Isha Profile Picture
    Isha 265 on at
    RE: Planned Cross Docking Make-To-Order (Production Order): Cannot get it to work

    I found the answer to the 2nd part of my question. I am updating the post here just in case anyone is running into a similar issue.

    Root cause of second issue:

    I am using Quality Management in this environment and there is a quality association for Production Control. The quality order is created when the RAF process is completed. This grabs the inventory and makes it inaccessible for the Cross Docking work creation process to execute. This is why I am getting an inventory reservation issue. The sequence appears reversed,actually - where the work is created and Quality is trying to reserve/block the inventory.

    It is late here, so I setup a temporary workaround where I essentially disabled the Quality Association. Once I disabled the Quality Association, the inventory was no longer blocked and was again available for the cross docking work creation process to continue.

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