The enumerator does not designate a valid element -Sales Tax Office

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Hi all,

We recently implemented a new sales tax office through CCH and have seen a number of critical issues affecting all orders system wide.

It began on Saturday when attempting to send Estimates or Confirmations

Then today when attempting to generate a quote

This message popped up when trying to correct the postage amount or attempting to create an estimation.

And now, we are receiving error messages when trying to cancel a job

Or trying to invoice

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Community Member on at

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Any suggestions are highly appreciated, thank you in advance.

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Sukrut Parab 71,710 Moderator on at

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Is your compile and CIL generation successful ?

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Hi Sukrut, thank you for your response. We don't do CIL compilation in Production, we do it in Pre-production and then push that to Prod. Does that raise any red flags for you?

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That being said, we did not see any issues like this in Pre-prod

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Sukrut Parab 71,710 Moderator on at

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So you always promote model store. Did you delete s XppIL folder before running CIL in pre-prod environment? Somehow CCH objects are not getting initialized , that is why you see error everywhere . Also can you click on red error message , so that entire message is displayed on screenshot and post a new screenshot.

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Hi Sukrut,

We always promote model store and delete the XppIL folder before running CIL in PP. I am not able to replicate some of the messages above, but here is what I see

When approving an estimate

When trying to send a quotation (even when trying to simply put it to "sent" without sending an estimate via fax/email/print

The other error that the estimators are receiving looks like. (A screenshot sent by someone else who has different permissions so I cannot expand and get the full message)

Thank you for any insight

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Sukrut, do you know if for CCH on prem, if firewall exception have to be made? Have you ever heard of this returning a blank response for the tax callout?

Thanks!

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