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Microsoft Dynamics CRM (Archived)

How to Claim On-Premise Key under dual use rights?

Posted on by Microsoft Employee

Has anyone been through the process to claim an on premise key for Dynamics 365 CE under the dual use rights?  I purchased directly through Dynamics.com without a partner.  It took days and multiple emails and phone calls to get setup in CustomerSource.  I have emailed mbscors@microsoft.com with a request and they responded "...the Operations team does not work with Cloud".  I have followed up with an email to mbscsa@microsoft.com and have not received a response.  Any tips on how to navigate the labyrinth that is the Microsoft Bureaucracy?

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