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Do not bulk email not honored

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Posted on by 152

Hi everyone 

we are currently testing in a pre-launch stage. 

  1. We created a segment that contains contacts generated from leads. 
  2. Segmemt added to a customer journey and test emails went out fine.
  3. We then unsubscribed an email address using the unsubscribe link and checked (Do not Email). 
  4. This changed the (allow bulk emails) to No
  5. Segment added to another test journey and the contact received the emails still. 

It seems that dynamics didn’t honor the do not email option. One thing to note is that the contact is not a member of any subscription list.

Any ideas why this happens? 

Thanks in advance.  

  • Suggested answer
    ShravanSuri Profile Picture
    ShravanSuri 1,255 on at
    RE: Do not bulk email not honored

    Hey Mouda,

    Was your issue resolved? Honoring the "Do not bulk email" flag is essential to the application - and as Clofly said in their post, you should see the email as blocked.

    Please note - that if you marked your second email as transactional - we will send that email even if the "Do not bulk email" flag is set. Transactional emails are not counted as "Bulk emails".

    Thanks

  • cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Do not bulk email not honored

    Hi Mouda,

    I tested 2 customer journeys as yours:

    1 for send test email, then all my test recipients unsubsribed by checking Do not email link.

    2 is to send them another test email again, then I found email has been blocked for all of them due to the option was set.

    pastedimage1575440058456v1.png

    Please do following check:

    1. Open your subscription center form, check whether your contacts have submitted with their preference successfully in Insights > Form Submission:

    pastedimage1575440260297v2.png 

    2. Check whether the option has been really set to Do not allow in contact form:

    pastedimage1575440354636v3.png

    pastedimage1575440375550v4.png

    I didn't encounter your issue in my environment: Version 1710 (9.1.0.10334)

    The expected behavior should be that once contact checked the option, then he/she won't receive any marketing email again regardless of he/she is a member of any marketing list.

    If above steps are all no problem, please open a support ticket for investigation on instance:

    https://admin.dynamics.com/?referer=mbssupport

    Regards,

    Clofly

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