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Small and medium business | Business Central, N...

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Can I find out what is the standard and proper way to reverse a Sales Return Order in Navision ?

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Posted on by joshtechsolutions

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Dear Community,

Can I find out what is the standard and proper way to reverse a Sales Return Order in Navision?

Thank you !

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Valentin Castravet 31,481 Super User 2025 Season 2 on at

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Usually its just by creating a sales invoice with the same information.

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/

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YUN ZHU 95,729 Super User 2025 Season 2 on at

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There is no way to reverse a Sales Return Order because it is originally used for the return process. But you can balance it financially through Sales Order.

Hope this helps as well.

Thanks.

ZHU

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Mustafa Omerbegović 1,473 Super User 2025 Season 2 on at

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Hello Josh,

for this purpose our clients posting Item Journal with positive adjustment since they usually don't want to have unnecessary posted document in general ledger.

Before posting of Item journal it is necessary to unapply entries in Application Worksheet, and then when filling out the Item journal, take care to enter Entry No. of unapplied entry in the Applies-to Entry field, so Entry no. of Sales return order will be closed after posting of this document.

I agree with Zhu and Valentin on everything they wrote, but this is a way to avoid creating and posting a sales invoice.

Greetings

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Alex A 2,913 on at

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You won't actually reverse the Sales Return Order, but instead you would be reversing the Posted Credit Memo that is created when you post it. So, then create a Sales Invoice, use the Copy Document option, and select that Posted Credit Memo.

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