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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Can I find out what is...
Small and medium business | Business Central, N...
Suggested Answer

Can I find out what is the standard and proper way to reverse a Sales Return Order in Navision ?

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Posted on by joshtechsolutions 5,085
Dear Community,
 
Can I find out what is the standard and proper way to reverse a Sales Return Order in Navision?
 
Thank you !
  • Valentin Castravet Profile Picture
    Valentin Castravet 32,800 Super User 2026 Season 2 on at
    Usually its just by creating a sales invoice with the same information. 
     
  • YUN ZHU Profile Picture
    YUN ZHU 103,227 Super User 2026 Season 2 on at
    There is no way to reverse a Sales Return Order because it is originally used for the return process. But you can balance it financially through Sales Order.
     
    Hope this helps as well.
    Thanks.
    ZHU
  • Suggested answer
    Mustafa Omerbegović Profile Picture
    Mustafa Omerbegović 1,481 Moderator on at
    Hello Josh,
     
    for this purpose our clients posting Item Journal with positive adjustment since they usually don't want to have unnecessary posted document in general ledger.
     
    Before posting of Item journal it is necessary to unapply entries in Application Worksheet, and then when filling out the Item journal, take care to enter Entry No. of unapplied entry in the Applies-to Entry field, so Entry no. of Sales return order will be closed after posting of this document.
     
    I agree with Zhu and Valentin on everything they wrote, but this is a way to avoid creating and posting a sales invoice.
     
    Greetings
  • Suggested answer
    Alex A Profile Picture
    Alex A 3,171 Super User 2026 Season 1 on at
    You won't actually reverse the Sales Return Order, but instead you would be reversing the Posted Credit Memo that is created when you post it. So, then create a Sales Invoice, use the Copy Document option, and select that Posted Credit Memo.

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