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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Dynamics 365 support R...
Microsoft Dynamics AX (Archived)

Dynamics 365 support RCA (Root Cause Analysis)

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Does Dynamics 365 support RCA (Root Cause Analysis) on part level on Customer order . 

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  • Verified answer
    Fredrik Sætre Profile Picture
    Fredrik Sætre 12,644 on at

    Kind of...

    You have the case module which also has a Knowledge base associated. I would argue that it is pretty good to handle RCA processes.

    docs.microsoft.com/.../cases

  • Community Member Profile Picture
    Community Member on at

    Thanks a lot

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