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Small and medium business | Business Central, N...
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"The provided email account does not exist" error on Vendor Card

Posted on by 195

Created a new Vendor Card in Business Central v21.1, and I'm getting the error "The provided email account does not exist." when I try to add a name to the vendor card.  I also can't delete the vendor card because of the error.  We went back through the email setup, and we verified that we can send emails from Business Central, so I'm not sure what's causing this error and how to fix it.

pastedimage1669828872909v1.png

  • Oman Profile Picture
    Oman 5 on at
    RE: "The provided email account does not exist" error on Vendor Card

    Have you checked "Notification Email Account"  in "Field Monitoring Setup" ?

    In my case Notification Email Account had the value which was deleted from Email Account

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 73,696 Super User 2024 Season 2 on at
    RE: "The provided email account does not exist" error on Vendor Card

    Hi, I've seen similar issues before, but they all happened when posting.

       

    Anyway, it looks like you need to send emails in the background, but you don't have settings. So please check your Email Accounts settings.

    pastedimage1669857613444v1.png

    Hope this helps.

    Thanks.
    ZHU

  • DAnny3211 Profile Picture
    DAnny3211 9,272 Super User 2024 Season 1 on at
    RE: "The provided email account does not exist" error on Vendor Card

    hi

    look this

    answers.microsoft.com/.../4eec36eb-45a8-4c07-b758-3d3042f19760

    DAniele

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