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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Unable to generate cop...
Customer experience | Sales, Customer Insights,...
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Unable to generate copilot summaries for cases

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Posted on by Community member 2
Hi,
 
When we attempt to generate a copilot summary for cases in Dynamics, we receive error /Something went wrong. Try refreshing/. The error is just a vague catch-all message.
 
I verified that the role has access to /View Audit History/ and /View Audit Summary/ privileges.
 
I do not have any issues generating summaries with my System Administrator role, which leads me to believe this is a permission issue. What am I missing?
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