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Service | Customer Service, Contact Center, Fie...
Suggested answer

Agreements is not generating work order

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Posted on by 25

1st issue - The agreements generate "agreements booking dates" but no is not generating work orders automatically

2nd issue - When I press the button generate work order nothing happend, not error, no bugs. 

3th issue - agreements just generate 10 bookings dates when I choose generates 22. 

I shearch for errors y systems jobs, i didn't find an error.

  • Suggested answer
    Mohamed GRAIB Profile Picture
    2,494 Super User 2025 Season 1 on at
    RE: Agreements is not generating work order

    Hi Las Catalinas,

    About the first and  second issue, just see the answer of Dian Taylor.

    About your third issue, you must check the start and end dates of your agreement

    Mark the answer as verified if that's resolve your issue.

  • dian74 Profile Picture
    2,475 Most Valuable Professional on at
    RE: Agreements is not generating work order

    Abdul, this logic is running through power automate, not workflows. The switch to power automate happened a while ago.

  • Suggested answer
    Abdul Wahab Profile Picture
    12,085 Moderator on at
    RE: Agreements is not generating work order

    Hi Las Catalinas

    The workflow responsible for generating work orders is: Field Service - Generate Work Order for Agreement Booking Date

    The process sessions of the workflow might be going to help you.

  • Suggested answer
    dian74 Profile Picture
    2,475 Most Valuable Professional on at
    RE: Agreements is not generating work order

    I've had this happen as well. Try locating the power automate flow in your environment by navigating to make.powerautomate.com/ (make sure you are in the correct environment) and open the default solution. Open the flow called 'Field Service - Flow - Generate Work Order for Agreement Booking Date'. Turn it off, and after a few seconds turn it back on. This fixed it for me.

    PLEASE MARK THIS ANSWER AS VERIFIED IF HELPFUL.

  • Suggested answer
    Gabriel Dias Junckes Profile Picture
    2,428 on at
    RE: Agreements is not generating work order

    Hi.

    Here are a few notes that might help you:

    Turn on the agreement;

    The agreements booking dates will be created straight away, but the work orders are created once a day;

    Do you have any business rules, plugins or real-time workflow on the work order that might prevent the creation?

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