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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / How to change the stat...
Microsoft Dynamics AX (Archived)

How to change the status of Sales order from open status to closed. without doing invoice.

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Posted on by ax Financial 746

Dear AX forum Experts,

I have a Scanorio, I have already posted the sales order and done invoiced.

again some other user reposed and he did not confirmed and some sales order he confirmed.

 how to closed this order without doing packing slip and invoice.

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I have the same question (0)
  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi Goutham,

    You mean that a sales order was already fully invoiced before somebody made some modifications and the status changed to open order. Is that right?

    Best regards,

    Ludwig

  • ax Financial Profile Picture
    ax Financial 746 on at

    Hi Ludwig,

    Some sales order just created and some sales order are just done confirmation. just i want to cancel because this order are wrongly posted. in the live environment.

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi Goutham,

    Can you actually cancel or delete those wrongly created orders?

    Best regards,

    Ludwig

  • ax Financial Profile Picture
    ax Financial 746 on at

    Hi Ludwig,

    I can cancel this order but i don't want to cancel miss the number sequence of the sales order.

    Is it possible we can convert the  open/ confirmed status Sale order we can close it 0 amount and it should not effect the inventory.

  • ax Financial Profile Picture
    ax Financial 746 on at

    Hi Ludwig,

    If me delete this order the number seq. will be missing correct, actually costumer  does not want to delete this order and he want to settle this order. Without effecting in inventory.

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi Goutham Mahesh,

    Please test to delete an order in a demo environment.

    Once that is done, the number that you deleted becomes available again for future orders.

    If you navigate to your number sequence and check the history tab, you should find the order number that was deleted.

    If you then clean the history tab with alt+F9, the number is immediately freed and can be used for the next created order.

    Can you test that?

    I think that is the fastest and easiest solution in your case.

    Best regards,

    Ludwig

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