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As a customer, I can view the case from the portal, but when logged on as the Case Owner, I CANNOT view the case from the portal. The page says "The case could not be found." I would think that this should be enabled OOB. Is this a setting that needs to be configured in Entity Permissions?
ALSO, the Case Owner field is not displaying on the portal case form for some reason, even though I added it to the appropriate form and it has Visible by default checked.
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Hi,
Case Owner is a User record not contact. Portals is available for contacts & not CRM users. This is the reaso why the owner field is hidden. If you want the CRM Users to see the cases, you need to create a separate contact record under and add it as a contact for that account.
Hope this helps.
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André Arnaud de Cal...
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