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Dynamics Error: "This case has already been resolved. Close and reopen the case record to see the updates."

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Posted on by Community Member Microsoft Employee

Hi All,

I am encountering an error while reopening resolved or cancel cases with the following message alert shown:

Error: "This case is already been resolved. Close and repoen the case to get the latest updates" . There are no SLA item s attached to the case currently.

Can anyone help me with how to remove this error ?

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Community Member Microsoft Employee on at

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RE: Dynamics Error: "This case has already been resolved. Close and reopen the case record to see the updates."

Hi Prashant,

Case is already resolved. But customer does not want to see this out of box message when they view resolved case. Is there any way we can remove this out of box notification?
PS 23,577 on at

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RE: Dynamics Error: "This case has already been resolved. Close and reopen the case record to see the updates."

Do you have a workflow or plugin on case which is closing it based on some condition?

Can u share the error screenshot, along with log file download

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