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Sync cases/tickets between Microsoft CRM and DevOps

Posted on by 5

How can we transfer the cases created in Microsoft CRM to DevOps (work items) and vice-versa?

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  • Suggested answer
    prt33k Profile Picture
    prt33k 6,907 on at
    RE: Sync cases/tickets between Microsoft CRM and DevOps

    Hi Ruchika,

    You are right.

    Consuming standalone Power Automate flows unrelated to the Power Apps application(s) will require purchase of a standalone Power Automate license.

    docs.microsoft.com/.../powerapps-flow-licensing-faq

  • RuchikaKumar Profile Picture
    RuchikaKumar 5 on at
    RE: Sync cases/tickets between Microsoft CRM and DevOps

    Hi Prateek, I have a question about Microsoft Flow. I believe it is free/included with Dynamics and Office 365 at no additional cost when used within the respective contexts. But if we would want to connect CRM and DevOps, do we need to pay for the service?

  • RuchikaKumar Profile Picture
    RuchikaKumar 5 on at
    RE: Sync cases/tickets between Microsoft CRM and DevOps

    thank you Prateek

  • RuchikaKumar Profile Picture
    RuchikaKumar 5 on at
    RE: Sync cases/tickets between Microsoft CRM and DevOps

    Thank you Sanjana. I looked at these two tools earlier but I was looking for an easier way or without purchasing a third-party tool. I believe these two and Power Automate Flows are the only options right now.

  • Verified answer
    prt33k Profile Picture
    prt33k 6,907 on at
    RE: Sync cases/tickets between Microsoft CRM and DevOps

    Hi Ruchika,

    You can create a simple power automate flow to create cases whenever DevOps item is created.

    A similar flow can be created if a case is getting created in CDS then create DevOps item.

    pastedimage1611127084628v1.png

    pastedimage1611127168421v2.png

    Thanks,

    Prateek

  • Verified answer
    RE: Sync cases/tickets between Microsoft CRM and DevOps

    Hello Ruchika,

    You can refer below links for integration between D365 CRM and DevOps. 

    https://marketplace.visualstudio.com/items?itemName=6504078.quantumwhisper-micrm-ado-integration

    https://zapier.com/apps/azure-devops/integrations/microsoft-dynamics-crm

    Hope this helps!

    Regards,
    Sanjana

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