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What's the best way to fix this? I can't seem to get rid of the extra large amount in the Total Tendered and Change Tendered on the X and Z report.
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Hello Darren,
Voiding the transaction and re-entering it will remove the transaction from the database.
However, once a Z report is run, there is no way to edit it.
Thank you,
Scott Wardzinski
Microsoft Dynamics RMS & POS Support Engineer
You cannot over tender Credit Card value so it seems like this is a cash transaction. You can setup the POS to prevent this in future. Set the max amount to something like 999999 in Database->Tender configurations.
the best way is to void that transaction and then re ring the sale. If it is a credit card, I dont recommend you do that unless you have the card present.
As far as accounting and book keeper, the change gets subtracted from tender totals.
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