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What's the best way to fix this? I can't seem to get rid of the extra large amount in the Total Tendered and Change Tendered on the X and Z report.
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the best way is to void that transaction and then re ring the sale. If it is a credit card, I dont recommend you do that unless you have the card present.
As far as accounting and book keeper, the change gets subtracted from tender totals.
You cannot over tender Credit Card value so it seems like this is a cash transaction. You can setup the POS to prevent this in future. Set the max amount to something like 999999 in Database->Tender configurations.
Hello Darren,
Voiding the transaction and re-entering it will remove the transaction from the database.
However, once a Z report is run, there is no way to edit it.
Thank you,
Scott Wardzinski
Microsoft Dynamics RMS & POS Support Engineer
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