Management Reporter 2012 Report Viewer email error

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We have MR 2012 installed and 2 users who access MR report designer and report viewer on a Terminal Server instance. I can click on a Report Group in the report viewer and then click on the email icon in the ribbon at the top of the application. A new Outlook email opens with a link to the report group that was highlighted. I can email that link to myself or others without issue. My other user cannot do the same. I'm the IT Director and have all the global and local admin permissions assigned to my login in Active Directory. My other user is only a standard remote desktop user. Are there any local or global permissions I need to be aware of that would grant other users the ability to email these linked reports out of MR? Here is a copy of the error message he receives.

Any suggestions would be helpful.

Thank you in advance.

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Community Member on at

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Update - I gave the other user administrative privileges on the terminal server and made sure the user had administrative privileges in Management Reporter.

The only option at my disposal at this point are the privileges in Active Directory.

I am a member of:

Domain Admins, Enterprise Admins, Group Policy Creator Owners, Netmon Users, Operations, Organization Management, Recipient Management, and Schema Admins

The other user is not a member of any of these.

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babubaskaran@outloo... 12 on at

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Hi Victor,

does this user has outlook access on this terminal server with his login credentials.

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Community Member on at

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Yes, we both have Outlook configured for our Exchange accounts on the Terminal Server.

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babubaskaran@outloo... 12 on at

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Have you checked the user have full access to MR library folder.

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Community Member on at

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Where would I check that for any user?

Both of us are setup as Administrators within MR.

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babubaskaran@outloo... 12 on at

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Hi Victor,

Please refer following link by BKD in community detailing security, the last one is about report viewer library folder.

community.dynamics.com/.../management-reporter-security-the-basics

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Community Member on at

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We are both set to the same Administrator control in MR.

Administrator—Complete all activities in Management Reporter

Which means all of those checkboxes are checked for both of us.

Before you ask, my end user built the report he is trying to email the link for.

He can initiate the email pop up with the link in it and then copy and paste the link into another email and sent it that way without issue. He just can send the original pop up email with the link in the email.

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Bill Campbell 12 on at

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As the user with the problem - connect to the Terminal Server, and find the folder where the MR Reports are stored.

To determine if the user has access - when you first try to access the folder you will know. IF you can access the folder - be sure to create a file - just right click and create a new word file - again if you can not, then you do not have the correct permissions.

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babubaskaran@outloo... 12 on at

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Hi Victor,

I understand what you say, this error look like MS office and nothing to do with MR have you look at the following link.

support.microsoft.com/.../2518898

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Community Member on at

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Babu,

This article does not apply. The end user is not sending on behalf of another user. He is sending out on his own account. Also, the Terminal Server is setup with Office 2013 Pro Plus, not Office 365.

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