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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Cannot Contact ISV
Small and medium business | Business Central, N...
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Cannot Contact ISV

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Posted on by JE-29041340-0 386
Hi:
 
When you have sent several e-mails to an ISV (third party), have heard nothing back, and that ISV is the only one offering the product that you need, what is the next best step in trying to get in touch to ask questions about said product?
 
Thanks!
 
John
Categories:
Dynamics 365 Business Central
Dynamics 365 Business Central
Dynamics 365 Business Central
  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 1,029 Moderator on at
    Cannot Contact ISV
    I agree with Gerardo,
    If they do not respons you should probably not engage with the anyways and try to find an alternative solution to the need that their software was ment to help with.
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 86,030 Super User 2025 Season 1 on at
    Cannot Contact ISV
    Or you can find the phone number by its company name and call it directly.
    You can also find its SNS, such as X (formerly Twitter), Linkedin, etc. It may be better to send direct messages than emails.
     
     
    Thanks.
    ZHU
  • Verified answer
    Gerardo Rentería García Profile Picture
    Gerardo Rentería Ga... 20,949 Most Valuable Professional on at
    Cannot Contact ISV
    Hello 
    Certainly if they don't answer your queries, I'd say that's not a good sign to engage in deeper communications considering you want to purchase a product that you're going to depend on them for future support. Try to look for some other alternative, either a product that partially solves your requirement and complement it with development or some other output, but beware of situations that in the future with a product in place it will be more complicated to wait for such a long silence.  
    Regards
    Gerardo 

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