Sending email to emailaddress2 or emailaddress3 on the Contact (rather than emailaddress1)

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Posted on by Inksrm

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What is the expected behaviour of Dynamics when sending an email activity to the second or third email address of a contact?

When I try to send an email to an email address that is in the emailaddress2 or emailaddress3 field on the contact record (by typing in the email address in the To field rather than selecting the contact), the recipient gets resolved however the email gets sent to the email address in the emailaddress1 field. Is this expected behaviour?

If this is expected, is there an out of the box solution to sending an email to the emailaddress2 or emailaddress3 addresses that doesn't require creating a different Contact for every single email?

Or, is there a way to send an email to multiple email addresses for the same Contact record?

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SS-01100907-0 on at

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Hello,

By default the first email field will be used to send the email to contact. If the contact has all three email field data filled in always the first email field will be used. If you remove the first email field value then the email 2 field will use and so on. So the email 2 and email 3 field will be in use if the previous one is not present. If email not present email2 will be used by default. If email and email2 is not present then email3 will be used by default.

If you want to be able to send an email to 3 different email addresses then you will need to create 3 contacts

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Inksrm 721 on at

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Thanks Soumen S for clarifying that. Much appreciated.

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