Hi. Please advise which role should be assigned to a user in order for the user to be able to process a product receipt cancellation or correction. I have checked the security diagnostics as well the the privilege and i think the privilege should be maintain product receipt corrections and can see that this is assigned to the buying agent role. The user does have this role however the correct and cancel buttons are still greyed out for the user. Anything else that i should be checking?
Thanks
Hi Nadira,
In that case, it shouldn't be an issue with the record. The standard code checks if the packing slip is not cancelled, invoiced etc. I don't see how the buttons will be hidden for the other user if the system administrator can see the buttons enabled.
Yes I do
Do you see the option to Cancel / correct the same packing slip while logging in as a system administrator?
Hi. We don’t have any customisations. Would it make a difference if there is no stock ie. All items purchased are either services or non stock products?
Do you have any customizations in this form? If the buttons are greyed out, it's not an issue with security. If a user with System admin role can correct or cancel the same product receipt, it's not an issue with the packing slip record either.
Hi Andre. Thanks for the response. The user has the buying agent role and the correct and cancel buttons are greyed out. For the same PO, a user with system admin role is able to cancel the receipt for that same PO. PO was not cancelled or invoiced.
You are almost correct about the related security objects. Maintain product receipt corrections is the duty name. The privilege name is Process product receipt corrections. Nevertheless, the role Buying agent is indeed the correct one.
As the user is able to see the buttons, it would not be related to security. There are some functional conditions which will enable or disable the Correct and Cancel button. For example it is disabled in case of an intercompany delivery and if the receipt is already invoiced or cancelled. Please check the status of the receipt or check some other receipts to get the buttons enabled.
You can try the role "Buying agent". This role has privileges for both of these operations.
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