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All activities of Case getting closed

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Posted on by HandeMV

Hi,

Currently when I click on close case, all activities are getting closed automatically without any message or dialog. I tried to write plugin on Case as well as Case resolution to throw error but even if it is synchronous, I am getting 0 open activities. Is there any way to enable old dialog box for closing case or any help in plugin?

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Leah Ju Microsoft Employee on at

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Hi Partner,

The following dialog will appear if you want to close one case with open activities.

The Microsoft documentation explains it the same way:

https://learn.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-resolve-cancel-reassign-a-case?tabs=lagacycaseresolutiondialog

It should be OOB feature, we can't enable or disable it by ourselves.

You can check if there is a plugin or automated process that automatically closes the associated activities.

If it weren't for the customization, I suggest you create a support ticket for professional assistance following the below procedure.
Get Help + Support - Dynamics | Microsoft Docs

I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah

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Leah Ju Microsoft Employee on at

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Hi HandeMV,

Has the issue been resolved?

Have there been any updates? Please feel free to ask me any questions you may have!
If it has been resolved, can you mark the response as an answer?

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