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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Import error: The sour...
Customer experience | Sales, Customer Insights,...
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Import error: The source data is not in the required format (decimal number)

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Posted on by NielsL 262

Hi,

I am getting an error when I'm trying to import records to CRM. 


"The source data is not in the required format"


This is the case for all decimal fields. if I change the decimal symbol from , (comma) to . (period) in the source file the import is succesful. However, i would rather not have to do that for multiple columns. 


Which settings are taken into account when importing records? Both the System Format and my Personal Format has , (commas) as the Decimal Symbol. 

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  • Suggested answer
    miguelbeja Profile Picture
    miguelbeja Microsoft Employee on at

    Hi,

    Just testing on an environment where I have my personal options formats with Decimal Symbol: , and Digit Grouping Symbol: . and the other way around on the System Settings, when exporting the records, the Decimal Symbol is: .

    So it seems that what is taking into account when exporting is the System Settings formats.

    When importing records that contains . as decimal but the System Settings has , as decimal, it was converted to ,

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