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We are trying to print a check but it never sends it to the printer. Other NAV reports can print without any issue. We have tried on different machines and reinstalled the print driver but it still doesn't work. Any ideas?
We are using the following version Full Client.
Microsoft Dynamics NAV 2016
Version US Dynamics NAV 9.0
9.0.47838.0
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Thanks Kat, doesnt sound like a resolution, but at least you're up and running again.
I'll keep searching the interwebs...
Hello there, sorry if this is a hijack of your post, but this is very similar to what's happening (or in this case, NOT happening) with our site.
We recently reconfigured a PC (complete reinstall) and now when using Nav, we cannot print Cheques (checks - we're Australian). :)
On this machine in question, we can print anything and everything, but we cannot print these cheques either as physical paper copy OR PDF.
Unsure just what is happening.
Years back, we were using a 3rd party PDF Printer (Amyuni PDF Printer), I'm unsure if this is still required or not...
Any help would be appreciated.
Hi AJ,
Thanks for the quick response.
In the Printer Selection page, we don't have any printers defined. So I don't believe it's routing to another printer.
In the Report Selections Bank Acc., we have the report defined under "Check"
And lastly, the cheque has not been printed.
Any other thoughts?
Thanks again AJ
Hi Kat T,
It could one or more of the following:
1. Have you looked at the Printer Selections page to see if the Check Report is being routed to a different printer? Certain reports can be routed to different printers (for some or all users), and perhaps that's what causing the issue.
2. Also, check the Report Selections Bank Account page (select "Check" from the drop down box on the page) to verify if you had told NAV which report layout will be used to print a check in your company.
3. On the Payment Journal, is the Bank Payment Type set to Computer Check? Can you confirm that the check hasn't already been printed once? There is a field (that may be hidden on your page) called Check Printed, which can confirm whether or not it has been printed. If so, you can either Void it and print again, or click on Print Check and ensure that the Reprint Checks option is selected.
I hope this helps. If my response has answered your question, please take a moment to verify it by clicking Yes next to "Did this answer your question?"
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