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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Check won't print ...
Microsoft Dynamics NAV (Archived)

Check won't print to printer

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Posted on by Kelly Top 2

We are trying to print a check but it never sends it to the printer.  Other NAV reports can print without any issue.  We have tried on different machines and reinstalled the print driver but it still doesn't work. Any ideas?

We are using the following version Full Client.

Microsoft Dynamics NAV 2016

Version US Dynamics NAV 9.0

9.0.47838.0

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  • Suggested answer
    AJAnsari Profile Picture
    AJAnsari 5,754 on at

    Hi Kat T,

    It could one or more of the following:

    1. Have you looked at the Printer Selections page to see if the Check Report is being routed to a different printer? Certain reports can be routed to different printers (for some or all users), and perhaps that's what causing the issue.

    2. Also, check the Report Selections Bank Account page (select "Check" from the drop down box on the page) to verify if you had told NAV which report layout will be used to print a check in your company.

    3. On the Payment Journal, is the Bank Payment Type set to Computer Check? Can you confirm that the check hasn't already been printed once? There is a field (that may be hidden on your page) called Check Printed, which can confirm whether or not it has been printed. If so, you can either Void it and print again, or click on Print Check and ensure that the Reprint Checks option is selected.

    I hope this helps. If my response has answered your question, please take a moment to verify it by clicking Yes next to "Did this answer your question?"

  • Kelly Top Profile Picture
    Kelly Top 2 on at

    Hi AJ,

    Thanks for the quick response.  

    In the Printer Selection page, we don't have any printers defined.  So I don't believe it's routing to another printer.

    In the Report Selections Bank Acc., we have the report defined under "Check"

    And lastly, the cheque has not been printed.

    Any other thoughts?

    Thanks again AJ

  • Suggested answer
    AJAnsari Profile Picture
    AJAnsari 5,754 on at

    Did you confirm that the Bank Payment Type for the lines is "Computer Check" and not something else?

  • Kelly Top Profile Picture
    Kelly Top 2 on at

    Hi AJ,

    Yes, the Bank Payment Type is "Computer Check"

  • AJAnsari Profile Picture
    AJAnsari 5,754 on at

    Have you tried saying "Pleeeease" or whispering a prayer before clicking the Print Check button? ;-)

    Jokes aside, I'll have to defer to someone else then. Sight unseen, I don't think I've got any more ideas to resolve the issue.

  • Community Member Profile Picture
    Community Member on at

    Hello there, sorry if this is a hijack of your post, but this is very similar to what's happening (or in this case, NOT happening) with our site.

    We recently reconfigured a PC (complete reinstall) and now when using Nav, we cannot print Cheques (checks - we're Australian).  :)

    On this machine in question, we can print anything and everything, but we cannot print these cheques either as physical paper copy OR PDF.

    Unsure just what is happening.

    Years back, we were using a 3rd party PDF Printer (Amyuni PDF Printer), I'm unsure if this is still required or not...

    Any help would be appreciated.

  • Kelly Top Profile Picture
    Kelly Top 2 on at

    Hi there

    We found out that the user was using a Surface that was different than all other users. If they logged into another computer then the checks/cheuques printed.

  • Community Member Profile Picture
    Community Member on at

    Thanks Kat, doesnt sound like a resolution, but at least you're up and running again.

    I'll keep searching the interwebs...

  • Community member Profile Picture
    Community member 2 on at
    I am currently having this problem where my client cannot print a check from Business Central, the print dialog won’t pop up so it seems it’s not connecting to the printer. She can print other documents from her computer without issue. When I look into the printer management settings there’s no options for me to choose. Any ideas?

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