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Not able to add company is Dynamic Business central

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Posted on by AB-25041937-0

Hi, Needs help as my add company tab is disabled. i am admin of 365 Panel, while one of Super user is getting error that you cant create company as you are not super user, but actually he is.!

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Dynamics 365 Business Central

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Saif Ali Sabri 2,351 Super User 2025 Season 2 on at

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Issue:
Unable to add a new company in Dynamics 365 Business Central. The "Add Company" option is disabled for an admin, and a Super user receives the error: "You can't create a company because you're not a super user," even though they are.
Solution Steps:

Verify Permissions in Business Central:
Go to Microsoft 365 Admin Center > Users > Active users, select the affected user, and check if they are assigned the correct license (e.g., Dynamics 365 Business Central license).

Check User Permissions in Business Central:
In Business Central, go to Users and confirm:

The affected user has the SUPER permission set (case-sensitive).

There are no conflicting permission sets that might override SUPER rights.

Environment Access Check:
Ensure the user is accessing the correct environment (Production or Sandbox) where the SUPER role is valid.

Reassign SUPER Role (if needed):
If there's any doubt, reassign the SUPER permission:

Navigate to Users.

Remove and re-add the SUPER permission set.

Refresh the user session or have them log out and back in.

Admin Center Role Clarification:
Being an admin in Microsoft 365 Admin Center doesn't automatically grant full permissions inside Business Central. Ensure that Business Central roles are explicitly assigned.

Browser Cache & Session:
Ask the user to clear the browser cache or use a private/incognito window and retry.

Check for Feature Restrictions:
In some hosted environments (especially partner-managed or CSP), adding companies may be restricted. Contact your partner or Microsoft support if the issue persists.

Let me know if you're in a partner-hosted setup or using a CSP subscription – that might change the available options.

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Martin Dráb 237,967 Most Valuable Professional on at

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Moved from Integration, Dataverse, and general topics forum to Small and medium business | Business Central, NAV, RMS forum.

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Suggested answer

Khushbu Rajvi. 20,603 Super User 2025 Season 2 on at

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Similar error: Check this. https://community.dynamics.com/forums/thread/details/?threadid=8f1d1975-8f5b-ee11-be6f-00224827e5d4

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AB-25041937-0 9 on at

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I have tried above but still issue is there

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