Dynamics Community Forum Thread Details

Cash receipt void not posting through/not offsetting

Hi all

I have recently had to void a cash receipt that has hit my bank and trade debtors accounts. However, when I look at a detailed enquiry into the accounts, the void to offset the amount doesn’t seem to appear. It looks like the void hasn’t posted through th GL but when I drill into the detail of the transaction, it still says ‘VOID’. Furthermore, when I look in ‘Batches’ to try and post it, it looks like someone has accidentally deleted it.

Transaction was posted and voided in RM. I can also confirm that void transaction hasn’t posted in another period.

This issue is causing my Trade Debtors balance in the TB to not tie with the Aged Receiables report and bank to not tie with the bank statement.

Is there any way to recover the GL journal that didn’t seem to post or is there another way to fix my account balances? The system won’t let me post a journal through the GL function to the respective accounts.

If someone could please help I would really appreciate it!

Thanks

Isabelle

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