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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Cash receipt void not ...
Microsoft Dynamics GP (Archived)

Cash receipt void not posting through/not offsetting

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Posted on by Community Member

Hi all

I have recently had to void a cash receipt that has hit my bank and trade debtors accounts. However, when I look at a detailed enquiry into the accounts, the void to offset the amount doesn’t seem to appear. It looks like the void hasn’t posted through th GL but when I drill into the detail of the transaction, it still says ‘VOID’. Furthermore, when I look in ‘Batches’ to try and post it, it looks like someone has accidentally deleted it.

Transaction was posted and voided in RM. I can also confirm that void transaction hasn’t posted in another period.

This issue is causing my Trade Debtors balance in the TB to not tie with the Aged Receiables report and bank to not tie with the bank statement.

Is there any way to recover the GL journal that didn’t seem to post or is there another way to fix my account balances? The system won’t let me post a journal through the GL function to the respective accounts.

If someone could please help I would really appreciate it!

Thanks

Isabelle

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  • Suggested answer
    L Vail Profile Picture
    L Vail 65,271 on at

    Hi,

    So that this kind of thing doesn't happen again, you may want to go into the General Ledger setup window and uncheck the Deletion of Saved Transactions box,. To find which accounts the voided cash receipt presented to the general ledger, print the Posting Journal for the Receivables Void. Go To Sales > Reports > Posting Journals. Select the report names Receivables Voided/Waived/NSF. Create a new Report Option, mark that you want detailed distributions and print the report. At this point you can enter the journal entry into the General Ledger.

    Leslie

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