Management Reporter Configuration Console has stopped working

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I recently upgrade an SL 2015 CU1 site to Management Reporter CU13. Everything was cool for a few days until yesterday the Configuration Console wouldn't start with the following dialog:

This is a Windows 2012 server meeting the System Requirements and I'm logged in as a Domain Admin with appropriate SL credentials.

The Application event entry for the error is:

System.Diagnostics.Eventing.Reader.EventLogException: The array bounds are invalid at System.Diagnostics.Eventing.Reader.EventLogException.Throw(Int32 errorCode) at System.Diagnostics.Eventing.Reader.EventLogReader.GetNextBatch(TimeSpan ts) at System.Diagnostics.Eventing.Reader.EventLogReader.ReadEvent(TimeSpan timeout) at Microsoft.Dynamics.Performance.Deployment.Reporting.ServiceLoggingViewModel.<.ctor>b__1(Object doesntMatter) at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem() at System.Threading.ThreadPoolWorkQueue.Dispatch()

If anyone has insight to resolve this error I'd be grateful for your assistance.

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Butch Adams 4,763 on at

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Make sure you check your event viewer on the server. MR is pretty good about logging issues there.

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Community Member on at

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Thanks. I included the event in the original post.

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Butch Adams 4,763 on at

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I see. Usually there are more than one entry. I was hoping there would be more light to shed on the problem there.

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There were two other entries:

Application: MRConfigurationConsole.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.Diagnostics.Eventing.Reader.EventLogException Stack: at System.Diagnostics.Eventing.Reader.EventLogException.Throw(Int32) at System.Diagnostics.Eventing.Reader.EventLogReader.GetNextBatch(System.TimeSpan) at System.Diagnostics.Eventing.Reader.EventLogReader.ReadEvent(System.TimeSpan) at Microsoft.Dynamics.Performance.Deployment.Reporting.ServiceLoggingViewModel.<.ctor>b__1(System.Object) at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem() at System.Threading.ThreadPoolWorkQueue.Dispatch()

and

MRConfigurationConsole.exe

2.12.13002.1

55f046b5

KERNELBASE.dll

6.2.9200.17366

554d4531

e0434352

000000000004aea8

10b8

01d0f5796192c4ce

C:\Program Files\Microsoft Dynamics ERP\Management Reporter\2.1\Server\Console\MRConfigurationConsole.exe

C:\Windows\system32\KERNELBASE.dll

9fe91415-616c-11e5-940c-000c295998f4

Thanks for taking a look.

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Butch Adams 4,763 on at

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Any chance your server did an update since it was last working?

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Community Member on at

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Has anyone found a resolution to this error? Was it related to Windows Updates?

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John_Joyce 1,042 on at

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I saw this, perhaps it'll help:

community.dynamics.com/.../mr-configuration-console-crashes-when-opening

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Community Member on at

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Hi John, I tried that but it did not solve my problem. My problem signature is different than posted above.

Problem signature:

Problem Event Name: CLR20r3

Problem Signature 01: MRConfigurationConsole.exe

Problem Signature 02: 2.12.13001.13

Problem Signature 03: 55b70205

Problem Signature 04: System.Runtime.Serialization

Problem Signature 05: 4.0.30319.34230

Problem Signature 06: 53be5b8a

Problem Signature 07: 123a

Problem Signature 08: 85

Problem Signature 09: System.Xml.XmlException

OS Version: 6.3.9600.2.0.0.272.7

Locale ID: 1033

Additional Information 1: 1deb

Additional Information 2: 1deb1048e08177e9c87d9afdb6ada9b0

Additional Information 3: 62e5

Additional Information 4: 62e538296611b3ff16f79ecb4905825f

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Faulting application name: MRConfigurationConsole.exe, version: 2.12.13001.13, time stamp: 0x55b70205

Faulting module name: KERNELBASE.dll, version: 6.3.9600.17415, time stamp: 0x54505737

Exception code: 0xe0434352

Fault offset: 0x0000000000008b9c

Faulting process id: 0x470

Faulting application start time: 0x01d117ee3755f7b7

Faulting application path: C:\Program Files\Microsoft Dynamics ERP\Management Reporter\2.1\Server\Console\MRConfigurationConsole.exe

Faulting module path: C:\Windows\system32\KERNELBASE.dll

Report Id: 758ccc96-83e1-11e5-80e0-005056813324

Faulting package full name:

Faulting package-relative application ID:

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Application: MRConfigurationConsole.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.Xml.XmlException

Stack:

at System.Xml.EncodingStreamWrapper.ReadBOMEncoding(Boolean)

at System.Xml.EncodingStreamWrapper..ctor(System.IO.Stream, System.Text.Encoding)

at System.Xml.XmlUTF8TextReader.SetInput(System.IO.Stream, System.Text.Encoding, System.Xml.XmlDictionaryReaderQuotas, System.Xml.OnXmlDictionaryReaderClose)

at System.Runtime.Serialization.XmlObjectSerializer.ReadObject(System.IO.Stream)

at Microsoft.Dynamics.Performance.Deployment.Console.ConfigurationConsole.Composition.ConsoleContext.CreateOrLoadContext(System.IO.IsolatedStorage.IsolatedStorageFile, Microsoft.Dynamics.Performance.Deployment.Console.ConfigurationConsole.Composition.ComposableParts, Boolean)

at Microsoft.Dynamics.Performance.Deployment.Console.ConfigurationConsole.Composition.RootContainer.InitializeContainer(System.ComponentModel.Composition.Primitives.ComposablePartCatalog, System.IO.IsolatedStorage.IsolatedStorageFile, Boolean)

at Microsoft.Dynamics.Performance.Deployment.Console.ConfigurationConsole.App.OnStartup(System.Windows.StartupEventArgs)

at System.Windows.Application.<.ctor>b__1(System.Object)

at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

at System.Windows.Threading.DispatcherOperation.InvokeImpl()

at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

at System.Windows.Threading.DispatcherOperation.Invoke()

at System.Windows.Threading.Dispatcher.ProcessQueue()

at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)

at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)

at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)

at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)

at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)

at System.Windows.Application.RunInternal(System.Windows.Window)

at System.Windows.Application.Run()

at Microsoft.Dynamics.Performance.Deployment.Console.ConfigurationConsole.App.Main()

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