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Microsoft Dynamics GP (Archived)

Workflow - Existing Vendor Change Approval

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Posted on by 1,877

Hi,

We're testing the Vendor Workflow. We only have 1 approver and 1 alternate final approver setup.  It allows the Approver to make changes and approve it by himhelf on Existing Vendors. But on the New Vendor, if approver makes changes and approves, it goes to Alternate Final Approver (since we just have 1 step) as expected. How do I make the existing Vendor change approval to go to the next/alternate final approver?

 

Thanks for any help!

Regards,

Jothikrishnan

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  • Jothi Krishnan N Profile Picture
    1,877 on at
    RE: Workflow - Existing Vendor Change Approval

    Thank you Derek.

  • Verified answer
    Derek Albaugh Profile Picture
    on at
    RE: Workflow - Existing Vendor Change Approval

    Without testing it, that would make sense as if the AP manager is assigned as the Workflow Manager, then they will have permissions to take any action they want on the workflows, whether they are the assigned approver or not.

    If the AP approver doesn't also have workflow manager permissions, then they would/should only be able to take action on workflows that are assigned to them.

    Thanks

  • Verified answer
    Jothi Krishnan N Profile Picture
    1,877 on at
    RE: Workflow - Existing Vendor Change Approval

    Thank you again, Derek.  I had the AP manager as Approver and also Workflow Manager. That is the problem it seems.  If both are the same person, it allows to make changes and approve by the same person.  IF workflow manager is different than the approver, then it goes to Alternate Final Approver. Not sure if it was Intended.

  • Derek Albaugh Profile Picture
    on at
    RE: Workflow - Existing Vendor Change Approval

    So, when I create a new vendor with the Vendor Approval workflow enabled, when I save the new vendor it gives the vendor a 'Not Submitted' status until I submit it through Workflow, then it is assigned to my approver(s) for the first and only step I have in that workflow, as per your screenshot above.

    If I pull up a existing vendor that existed before I activated the Vendor Approval workflow, it has a status of 'Workflow Not Activated'.

    If I make a change to this pre-existing vendor and save changes, then when I pull it up again, it has the status of 'Not Submitted'. Submitting this pre-existing vendor through approval, it's still routed to the approver(s) of my one and only workflow step, no different than the new vendor.

    Based on your screenshots, since you have the one and only workflow step set to 'Action is always required for this step', each time you submit a vendor through workflow, whether pre-existing or new, it should be routing to the approver(s) you have listed in this step.

    I also see you have a 1 hour time limit, so after an hour, since you also have the 'always require at least one approver', it will then look for an alternate final approver, which you have specified, and route the vendor workflow to that person(s) for approval. If you didn't have an alternate final approver specified, it would route it to the workflow manager(s) of the Vendor Approval workflow.

    Although, you also have the 'Escalate to' option marked under 'When a task is overdue', so I'm thinking that after an hour, if the approver(s) of the 'Approval' workflow step haven't taken action on the workflow yet, it'll first try to route to the person(s) you have specified there, then if it can't route to those person(s), it'll then route to the specified alternate final approver and then workflow manager, as mentioned above.

    If, for whatever reason, the application can't verify the AD account specified as the approver of a Workflow step, it may then start moving through the next level approvers which would be the alternate final approver and then workflow manager.

    This all being said, it wouldn't make any difference if I'm submitting a brand, new vendor through workflow for approval or it is an existing vendor that I made changes to, saved the changes and then submitted for approval. There's no functionality in Workflow to differentiate between a new and pre-existing workflow, it only goes by the workflow status assigned to the object.

    If you're seeing differently, we may need to have a support case opened with us so we can look at it with you and determine why it's routing incorrectly.

    Thanks

  • Jothi Krishnan N Profile Picture
    1,877 on at
    RE: Workflow - Existing Vendor Change Approval

    Derek,

    Thanks very much for the response. Please see the attached. We had Allow originator to be approver option unmarked when tested though.Wf-1-step-1.PNG

    Wf-1-step-1.PNG

  • Derek Albaugh Profile Picture
    on at
    RE: Workflow - Existing Vendor Change Approval

    It actually shouldn't matter whether the vendor is pre-existing or new, in both cases when a change is made to an existing vendor and when a new vendor is submitted for approval, they would go through the same Vendor Approval workflow steps and conditions. They wouldn't be treated any different as Workflow doesn't have any logic to differentiate between existing or new vendors.

    Normally, the workflow isn't going to go to the alternate final approver unless the one workflow step you have doesn't require approval based on the condition you have setup, but you also have the option to always require at least one approver marked. In that case, if you didn't have the alternate final approver specified, it would route to the overall workflow manager for the Vendor Approval workflow.

    What conditions do you have setup on the workflow step(s) for this Vendor Approval workflow?

    Thanks

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