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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Where can we find a li...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Where can we find a list of people who have unsubscribed from our marketing emails?

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Posted on by Stripey 45

From what i can find, the dynamics marketing tutorials reference marketing forms / pages with regards to unsubscription?

We want to find where those people who have clicked 'Unsubscribe' on our outbound emails are listed.

Many thanks for any help in advance!

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi,

    You can create a dynamic segment to filter out the contacts who clicked the unsubscribe link and unsubscribed a certain subscription list.

     pastedimage1622602248812v1.png

    For example, my default subscription center contains a list – S 01.

     pastedimage1622602254064v2.png

    Then I unsubscribed S 01 through the unsubscribe link in the email called unsub.

     pastedimage1622602259274v3.png

    After going live the segment, the contact will be listed in the member list.

     pastedimage1622602265299v4.png

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

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