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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Cannot Access Business...
Microsoft Dynamics GP (Archived)

Cannot Access Business Portal

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Posted on by Brad Burian 620

Alright guys im losing my mind. I am trying to play around with Business portal so I can potentially implement it in my company. I installed the following in this order:

  • Server 2008 Standard
  • SQL 2008
  • GP2010
  • Web Services for GP2010
  • Sharepoint Foundation 2010
  • Business Portal 5.1

I created a test site in sharepoint and I see the links for Business Portal and GP Reports. However, when I click on Business Portal I get "an unexpected error has occured". Im logging into sharepoint with our domain admin login.

I checked the Dynamics Web Services Exception Console and see the following error:

"Access to the operation has been denied" under the exception detail it lists the source as Microsoft.dynamics.common and the type is System.Security.SecurityException and then a bunch of stack trace info.

Im almost positive this is a permissions issue, but have no idea where to begin.

*This post is locked for comments

  • JG Consulting Profile Picture
    JG Consulting 275 on at
    RE: Cannot Access Business Portal

    This should NOT be, I often think that MS leaves unexplained details in the installation manuals, just for this, pay for that support, because if you do all the manuals as they say, should run smoothly.

    This issue is a disappointment, you solve a mistake and get another and another and another .. It is impossible so ... I'm FRUSTRATED .. The support should be FREE .. It can not be that a tool like this so many mistakes ... and you have to fix so many things to work ...

    Already solved the portal is deployed, but now not depart no query data ... In other I get this message: Insufficient authorization to perform this action.

    Correlation ID: 777ca0d6-e221-4413-a2aa-d4445b0612c3

    but this: Query returned no results.

  • TSMurphy Profile Picture
    TSMurphy 372 on at
    RE: Cannot Access Business Portal

    I would agree with Rob Bernhardt [MSFT].  After installing and having issues without resolution given you have troubleshooted to your best ability; your best bet is to contact Microsoft Support.  It will cost but they have a fantastic support team that can assist.  Trust me, I have installed it multiple times in test environments and production.  It does work.

  • Rob Bernhardt Profile Picture
    Rob Bernhardt on at
    RE: Cannot Access Business Portal

    JG,

    This thread has gotten quite large.  If you are looking for some help, could you provide more details around your setup and issues?

    Thanks

    Rob

  • JG Consulting Profile Picture
    JG Consulting 275 on at
    RE: Cannot Access Business Portal

    I have the same error. All component are install fine.

    Thank you,

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: Cannot Access Business Portal

    The first level of support would be your GP partner and then depending on the level of support you have with GP is to call Microsoft and lodge a support request. This call may or may not be free. You can start by calling 1-800-456-0025. In this case I would look at the domain user account you used to install GP 5.1. This account must be part of of the domain admin group and be a local admin on your 64 bit server. Try logging in as the account under which BP was installed not just the domain admin account,

  • Rose Duley Profile Picture
    Rose Duley 780 on at
    RE: Cannot Access Business Portal

    How do i get this support? Is it free support? Remote Desktop?  Can someone contact me directly to answer my questions with regard the kind of support, charges, etc?  Thanks!

  • Rob Bernhardt Profile Picture
    Rob Bernhardt on at
    RE: Cannot Access Business Portal

    Rose,

    I'm sorry for your frustration.  Setting up Kerberos is not a trivial task.  You certainly are not the first to have run into problems.  Our support team is great and can definitely help you if you'd like.

    Thanks

    Rob

  • Rose Duley Profile Picture
    Rose Duley 780 on at
    RE: Cannot Access Business Portal

    Thanks for your reply Rob.  I have now set up Kerberos as per above documentation and changed authentication for the SP site, and confirmed in IIS that it is on Negotiate.  But now i am back to square one!  Administrator cannot see Charts and KPIs and neither can user!

    I feel like giving up!  I am just going around in circles with this. I have taken no shortcuts either.   I am guessing that it is going to be something small and stupid, but it is not obvious.  

  • Rob Bernhardt Profile Picture
    Rob Bernhardt on at
    RE: Cannot Access Business Portal

    Rose,

    Yes, you'll want your SharePoint site set up with Kerberos authentication.  Once you have everything configured within your domain, your users won't see any difference.  Behind the scenes, they will be authenticated differently, but they won't know the difference.

    Thanks

    Rob

  • Rose Duley Profile Picture
    Rose Duley 780 on at
    RE: Cannot Access Business Portal

    I should have mentioned something else here that i have noticed that the Authentication Provider for the zone is on integrated windows authentication - NTLM and not Kerberos.  Should this be changed to Negotiate (Kerberos) in Central Admin?  If so, what are the implications of just going in and changing it?  Does anything else have to be done?

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