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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Retail payment with 2 ...
Finance | Project Operations, Human Resources, ...
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Retail payment with 2 or more credit cards

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Posted on by Hanna85 252
Hi
 
We have the case that some customers pay with 2 credit cards in the store (POS). For our automatic reconciliation we want to configure our payment methods to bank accounts not ledgers.
 
So now when an order is paid by multiple credit cards, when posting the financial statement, we get the error:
 
/There can only be one bank account transaction per voucher. Update has been canceled because of an error./
 
Anyone has an idea how to this, without turning on the /one Voucher/ (which will be disabled in future by MS anyway)?
 
Help is much appreciated. 
 
Thanks
 
Regards,
 
Hanna
I have the same question (0)
  • Suggested answer
    Kevin Xia Profile Picture
    Kevin Xia Microsoft Employee on at
    Hi,
    Depending on the problem you described, it seems that in the POS system, you can choose to split the order into multiple payment suborders, one for each credit card. In this way, each suborder will have its own bank account transaction, facilitating financial statement posting and reconciliation.
    Best regards,
    Kevin
  • Verified answer
    Hanna85 Profile Picture
    Hanna85 252 on at
    Hi Kevin
     
    Me again, with a very late answer. Maybe I didn't make myself clear in my initial question. The issue isn't POS but actually the posting in Dynamics. Unfortunatley the setup was that the payment methods were set up as credit card to post on a ledger not the bank account. So a journal can't post ledger versus to payments. 
     
    To solve this a development was done

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