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Microsoft Dynamics GP (Archived)

Running Item Reconcile in GP requires users logged off?

Posted on by 6,775

It is saying that you can’t run the process while invoices are being posted.  Users are logged in but no one is processing invoices.

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  • Mahmoud Saadi Profile Picture
    Mahmoud Saadi 32,738 on at
    RE: Running Item Reconcile in GP requires users logged off?

    The most common article of Dynamics GP,

    A batch is held in the Posting, Receiving, Busy, Marked, Locked, or Edited status in Microsoft Dynamics GP

  • Suggested answer
    soma Profile Picture
    soma 24,406 on at
    RE: Running Item Reconcile in GP requires users logged off?

    Make sure all the users have logged of from GP and run the below query to identify the stuck Batch IDs.

    SELECT BACHNUMB,MKDTOPST,BCHSTTUS FROM SY00500 WHERE MKDTOPST<> 0 AND BCHSTTUS <> 0

    If above query returns any of result, run the below query with user of the Batch Number returned from above query to update the batch status for stuck Batches.

    UPDATE SY00500 SET MKDTOPST=0, BCHSTTUS=0 where BACHNUMB=’XXX’

    Hope this helps!!!

  • NHI Profile Picture
    NHI 1,600 on at
    RE: Running Item Reconcile in GP requires users logged off?

    Hi Ian,

    I am encountering this issue while closing out some inventory items even though they are showing in our Location. Those items show-up in the Serial # in GP as in our site, but cannot be transacted due to “Insufficient Quantities”. I got the same error message when I try Reconcile 1 item.

    How do I know whether there is a stucked batch when running the script  below?

    "UPDATE SY00500 SET MKDTOPST=0, BCHSTTUS=0 where BACHNUMB=’XXX’

    (Where ‘XXX’ is the batch ID of the batch that is stuck in posting / Reeiving / Busy / Marked etc.)

    Thanks in advance for your advice.

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: Running Item Reconcile in GP requires users logged off?

    Mahmoud, I may need to stand corrected here. Upon further search, I came across this.

    You don't need everyone logged out.  The system checks the DYNAMICS..SY00800 table for specific transaction entry windows (pop, iv, sop, etc.).  If those windows are closed, reconcile will run.  Users who try to open a trx window during reconcile will get a message that says something about another user is running a process that must be completed.  At least, that's how it works in GP2010 at our office.  I still think it's better to run it with users out of the system.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Running Item Reconcile in GP requires users logged off?

    Run the reconcile just for that item - not all items.

    If you still get the issue - run the techknowledge for stuck batches:

    Sample here: dynamicsgp.wordpress.com/.../batch-stuck-in-posting-receiving-busy-etc-etc

    Make double sure everyone is out of GP - then, Just run the two sets of 5 queries.

    And then re run the reconciliation for just one item.

    Let us know if that resolves.

    Ian.

  • Mahmoud Saadi Profile Picture
    Mahmoud Saadi 32,738 on at
    RE: Running Item Reconcile in GP requires users logged off?

    Mr. Richard

    Regarding the error above "You cannot complete this process while invoices are being posted.", in case none of the users is posting any transaction that is related to the inventory module, wouldn't having one the associated transaction windows "for instance, Sales Transaction Entry Window" open stop the item reconciliation from processing ? Since there are open sessions in locked records in the following tables:

    • DYNAMICS.. ACTIVITY
    • Dynamics..SY00800
    • Dynamics..SY00801
    • tempdb..DEX_LOCK
    • tempdb..DEX_SESSION

    How would the reconciliation process be stopped by having unposted invoices?

    I do believe that even if you have unposted invoices in the Sales Module for instance, the reconciliation would still process unless one of these document is being posted or having one of the associated windows open. Right ?

    Would appreciate your illustration

  • Suggested answer
    Mahmoud Saadi Profile Picture
    Mahmoud Saadi 32,738 on at
    RE: Running Item Reconcile in GP requires users logged off?

    I have never tested that as well, but I would assume that the result "would" be the same since the posting process is one of the processes that "Reconcile" checks as a prerequisites in order to ensure that the starting point for the process (calculating quantity on hand, checking purchase receipt details ...etc) should ensure totally fixed and precise values.

    Therefore, reconciliation prevents any transaction posting (related to Inventory Module) until the process is totally completed, and the report is printed.

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: Running Item Reconcile in GP requires users logged off?

    Good question. I have never tested that. I would guess not. I think it just looks for unposted invoices and not items on those invoices.

  • Renee Leung Profile Picture
    Renee Leung 6,775 on at
    RE: Running Item Reconcile in GP requires users logged off?

    What if none of those sales orders have the item in question listed as line items/allocated? Do those invoices still need to be posted?

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: Running Item Reconcile in GP requires users logged off?

    You have unposted invoices sitting in sales batches. You will need to post those invoices.

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