Announcements
I have enabled Customer Service Historical Data on Customer Service Hub on PPE Environment. The reports are refreshed but the CSAT score is still blank.
Can anyone suggest what's going wrong? How this CSAT is calculated in Customer Service Historical Data view.
...
Customer service historical analytics uses CSAT from Dynamics 365 Customer voice. You can leverage the “support” template in Customer Voice today. It includes the prebuilt questionnaire and power automate workflow to automate sending the survey when the case is resolved in Dynamics. Once the answers are submitted, the Customer Service analytics feature will automatically pull in the results and calculate the average CSAT you see on the reports.
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
290,115
Super User 2024 Season 2
#2
Martin Dráb
227,971
Super User 2024 Season 2
#3
nmaenpaa
101,148
Share
Report
All responses (
Answers (