Skip to main content
Post a question

Notifications

Announcements

No record found.

Service | Customer Service, Contact Center, Fie...
Answered

Avg CSAT Score field is blank on Customer Service Historical Data View (Customer Service Hub App)

Like (0) ShareShare
ReportReport
Posted on 22 Jan 2021 09:14:26 by

I have enabled Customer Service Historical Data on Customer Service Hub on PPE Environment. The reports are refreshed but the CSAT score is still blank.
Can anyone suggest what's going wrong? How this CSAT is calculated in Customer Service Historical Data view.

...

  • Verified answer
    Vikram Yerrabhaneni Profile Picture
    Vikram Yerrabhaneni on 22 Jan 2021 at 17:23:07
    RE: Avg CSAT Score field is blank on Customer Service Historical Data View (Customer Service Hub App)

    Customer service historical analytics uses CSAT from Dynamics 365 Customer voice. You can leverage the “support” template in Customer Voice today. It includes the prebuilt questionnaire and power automate workflow to automate sending the survey when the case is resolved in Dynamics. Once the answers are submitted, the Customer Service analytics feature will automatically pull in the results and calculate the average CSAT you see on the reports.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Congratulations 2024 Spotlight Honorees

Kudos to all of our 2024 community stars! 🎉

Meet the Top 10 leaders for December

Congratulations to our December super stars! 🥳

Start Your Super User Journey

Join the ranks of our community heros! 🦹

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,791 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,488 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans
Loading started
Loading complete