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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / certain purchase order...
Microsoft Dynamics GP (Archived)

certain purchase order can't print

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Posted on by Community Member

My users and myself are having trouble printing certain purchase orders. First I thought it's was only the users, then maybe vendor, then maybe it might be "non-inventory" items. None of these were the problem. I saw a field on the POP10100 called "Flag", some had a "2" or "0", but that's not it either.

Don't know if anyone has come across this problem.

GP 9.0  

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  • Mike Smith Profile Picture
    Mike Smith 6,840 on at

    In the Print Purchasing Documents window, are you selecting the "Reprint Previously Printed\Sent POs" radio button?

    Try this and see if it works.

  • Mike Smith Profile Picture
    Mike Smith 6,840 on at

    To clarrify on v9, the radio button is probably just "Reprint Previously Printed POs" as I think the "Sent" was added in v2010

  • Community Member Profile Picture
    Community Member on at

    this works but it print in the GP's format, it's doesn't print in our format, crystal report. Even when I preview the po then print it, no go..Maybe it's a crystal report thing?

  • Mike Smith Profile Picture
    Mike Smith 6,840 on at

    It sounds like you may be using Forms Printer, is this correct?

    Verify that you have the Crystal Report file mapped from Tools > Setup > Company > Forms Printer > Forms Printer.  Verify that a form is mapped to PO and Historical PO if applicable.

  • Community Member Profile Picture
    Community Member on at

    Look at any selection formulas in Crystal.   Very likely there is an exclusion setup there.

    Warren

  • Community Member Profile Picture
    Community Member on at

    Yes, we do use Forms Printer.  I'm getting an error message when i try to map it.

    the error is "Error opening ASI_Forms_Printer_Dest_Setup 32." Do you know what this is?

  • Mike Smith Profile Picture
    Mike Smith 6,840 on at

    You could try a reinstall of Forms Printer and verify that you have access to the shares Forms Printer needs access to.  Outside of that, you may want to start a support request directly with Accountable to troubleshoot.  Accountable support is great to work with and quick to respond with cases.

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