web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Preference Center Form...
Customer experience | Sales, Customer Insights,...
Answered

Preference Center Formatting

(3) ShareShare
ReportReport
Posted on by AD-10041743-0 11
Hello!
 
We are trying to setup our preference center in Customer Insights - Journeys Real Time Marketing. We have no issues with the functionality, but have run into some complications with the formatting. 
 
When creating the preference center, it appears as we believe it should:
 
 
However, as soon as we move to the preview or view it live, it looks like this:
 
 
We have built from scatch, tried editing HTML, any number of solutions but it keeps happening. Any ideas? 
Categories:
Dynamics 365 Customer Insights - Journeys
Outbound to Real-Time Transition
I have the same question (0)
  • Verified answer
    Daniel Norris Profile Picture
    Daniel Norris 43 on at
    Looks like you have some code forcing text to align center? Have you checked the <head> for text-align:center?
     
    You could try going directly to the HTML of the check list items and test "text-align:left !important" to see what happens. It's generally not good practice to use, but for testing it might indicate what's being overiding in your CSS. 
     
    Same applies for margin/padding gaps. 
  • AD-10041743-0 Profile Picture
    AD-10041743-0 11 on at
    Thanks - this set me on the right path. We've got a temporary fix with in-line style overrides for now while we look for a more robust solution. Appreciate it!
  • CS-11041525-0 Profile Picture
    CS-11041525-0 3 on at
    We have run into the same problem.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the April Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Muhammad Shahzad Shafique Profile Picture

Muhammad Shahzad Sh... 69 Most Valuable Professional

#2
ManoVerse Profile Picture

ManoVerse 62 Super User 2026 Season 1

#3
11manish Profile Picture

11manish 47

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans